The Community section on eBay offers many ways you can reach out to other members.

If you need a quick answer, the eBay Answer Centre is good place to start, especially for new eBay members. You can get answers from experienced eBay members, sometimes the same day. You can also search the postings in the Answer Centre to see if others have had the same question. How to use the Answer Centre.

If you want to see how other members buy and sell, or ask about techniques, look at Bay’s Community Help Boards. These Discussion Boards are areas where eBay members and staff moderators discuss issues and express opinions, and solve problems together. There are Help Discussion Boards for bidding, My eBay, searching, and technical issues. You can browse Help Board topics, post a message, and reply to a message. How to use Community Discussion Boards.

Important: Community Boards are great for sharing best practices, finding friends, HTML assistance, help with tools, and emotional support. However, eBay is not responsible for the accuracy of the answers, or the content of any opinions or statements on Community boards. So if your question involves Trust and Safety policies, account security, or site issues, it is best to get the information directly from eBay.

Tips for getting help from other eBay members

Keep these things in mind when you’re looking for help from other eBay members: 

• If you are stumped for an answer, try the Help first by clicking the Help link at the top of most eBay pages and entering terms in the Help Search box. Reading a Help page can give you a basic foundation to ask more specific questions.

• Before you post a question, see if the answer is already posted. If you go to the Answer Centre, you can search all of the forums with one search.

• You can post your question in multiple Community locations. But make sure the question isn’t already answered in another location before you post it again. You need to search each Discussion Board separately. Some of the more active Community members are regularly posting to more than one board.

• To get the fastest answer to your question, post it in a Community section that’s dedicated to that topic, or as close as possible. For example, if you want to find out more about using PayPal, post in the PayPal Discussion Board.

• Before you post a question, it is a good idea to be familiar with the rules including eBay’s Discussion Board Policy.