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Creating and protecting your password

Stay safe online by creating a secure password and protecting it. Whether you're online or offline, care for your password as you would care for the key to your house.

Tips for creating a secure password

Use the following tips to help you create a strong and secure password that’s difficult for others to guess but still easy for you to remember.

Your password must be:


  • At least 6 characters

  • A combination of at least two of the following: uppercase or lowercase letters (A-Z or a-z), numbers (0-9), and special characters (?_!@#)


Your password can't be:


  • Similar to your user ID or email address

jimmy (if your user ID is jimmyinjersey)

  • Single words that can be found in the dictionary


  • Other common passwords that can be easily guessed, including adding a number to a simple password


  • A sequence of numbers or letters


Other password tips:


  • Create a password that's secure, but still easy for you to remember. To help you remember your password, consider using a phrase or song title as your password. For example, "Somewhere Over the Rainbow" can become "Sw0tR8nBo."

  • The longer and more complex your password, the harder it will be to guess. Place numbers and punctuation randomly in your password.

  • After creating your password, protect it. Don't share your password with others.

  • Avoid using the same password for your other online accounts, such as email, bank, or social networking accounts.

  • Don’t use personal information that others can easily obtain or guess such as your name, your spouse's name, your pet's name, birthdays, or address.

fourthavenuefido (pet's name)

Protecting your password and account information

You can take the following steps to protect your password and account.

Password protection:

  • Create a different password for each online account you have, including each user ID on eBay.

  • Avoid using the same password for your eBay account and your email account, or using the same password that you use on other websites.

  • Change your password often - at least every 30 to 60 days.

  • If you believe that someone has obtained your password, change it immediately.

  • Don’t share your password with others.

Account protection:

  • Review the privacy policies of third parties that offer you services to determine how your information will be protected.

  • Before entering your eBay password, make sure you are signing into a genuine eBay website. If you're signing in to the Canadian eBay site, the web address (URL) will begin with https://signin.ebay.ca/

  • To make sure an email you received is really from eBay, sign in to My eBay and go to your Messages. Any messages sent to you from eBay should also appear there.

Changing your password

Before you change your password, make sure your email address is up-to-date. We’ll use your email address to complete your password change. Find out more about changing your contact information, or change your password now. You may need to sign in.

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