|Home > Help Topics >Membership & account>Protecting your account>How to tell if an email is really from eBay|
How to tell if an email is really from eBay
Checking for legitimate eBay messages
The easiest way to verify whether an email is from us is to check your eBay messages. If we really sent the message, a copy of it will appear in the Messages area of My eBay when you sign into your eBay account.
To check your eBay messages:
Characteristics of spoof (fake) email
Spoof emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: email@example.com") The email might mimic common eBay emails, such as notifications of problems with your account, "Ask a question" emails, or offers to become an eBay PowerSeller.
However, just because an email uses eBay terms or includes the eBay logo, doesn't mean it's really from us. Pay attention to signs that the email might be a spoof.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.