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Managing your account
Your account is your identity on eBay. You use your account to buy, sell, communicate with eBay members, and leave Feedback for eBay buyers and sellers.
You may sign in using your username or the email address associated with your eBay account.
Solve a problem
On the Forgot your username? page, enter your email address, and then click the Continue button. We'll send your username to your email address.
On the Forgot your password? page, enter your username, and then click the Continue button. Follow the instructions for resetting your password.
Make sure the email address listed in your eBay account is correct. If you have a spam filter, see if the email ended up in your junk mail folder. If the problem continues, contact us.
Changing your account information
Problems with your account
Reinstating your account
Resolving errors and technical issues
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.