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Changing Communication Preferences (Email and Alerts)

Normally, we send you notifications as soon as anything happens with your account, such as when you get outbid, or when an item has sold. For security reasons, you can't choose not to receive these notifications. You can, however, choose how and when you get other types of notifications.

Set your communication preferences

To set your Communication preferences:

  • Click My eBay at the top of most eBay pages. You may be asked to sign in.

  • Place your  pointer over the Account tab, and then click Communic ation Preferences.

  • To see all of your notification preferences, click the Show all link at the top of the page.

  • Set or change the preferences you want.

Not getting notifications even after you've set your preferences?

Try checking your junk mail folder. You can also find messages by going to My eBay and clicking the Messages tab.

Choose how you're notified

Choose how you're notified

You automatically receive notifications by email at your registered email address. In the Delivery Options section, you can choose whether to receive HTML or text-only email messages.

Tip: To select a different email address for receiving notifications, click the Edit link next to your registered email address.

Getting too much mail from us?

For many types of messages, we let you choose how often you want to be notified.

However, when the Real-time option is gray, this means it's your only option and can't be changed. When Real-time is black, you'll see other options when you click the drop-down menu.

If you choose

You'll get

None

No notification

Real-time

An email (plus any other notification you subscribe to) as the action happens

Daily Digest

A daily email containing all the emails from that day

Weekly Digest

A weekly email containing all the emails from that week

Monthly Digest

A monthly email containing all the emails from that month

Tip: You can also choose not to receive promotional emails. Make your choices under Promotions and Surveys at the bottom of the page, and then click the Save button.

Buying and selling notifications

In the Buyer and Seller sections, you can choose how and when you get notified about your buying and selling activity.

In this section

 You can choose:

Buyer

 

How you get notified about:

  • Items you're buying or bidding on.

  • Your saved sellers and saved searches.

Seller

How and when you get notified about your listings and other selling activity.

Selling Activity lets you choose to get notified at each stage of your listing, for example, when an item sells or when checkout is completed.

Note: Best Offer notifications are automatically sent in real-time and can't be changed.

General notification preferences

In this section, you can choose to get notified when:

  • A buyer sends a message in the Resolution Centre.

  • You need to leave Feedback.

  • You get a Second Chance Offer (in the Member-to-Member Communications section).

Changing your survey preferences

Sometimes we send surveys to our members to help make eBay better. You can choose whether or not to receive these surveys in the Communication Preferences section of My eBay.

To change your survey preferences:

  • Click My eBay at the top of most eBay pages. You may be asked to sign in.

  • Place your  pointer over the Account tab, and then click Communic ation Preferences.

  • Click the Show link in the Promotions and Surveys section.

  • To receive surveys from eBay, select the check box next to eBay surveys and research. To stop receiving surveys, clear the check box.

  • Click the Save button.

Update your eBay account info

Need to change your account information?

  • Go to My eBay.

  • Click the Account tab.

  • Choose one of the links to update your account information.

Learn more about changing your account information.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.