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Protecting your account

We take a number of steps to help ensure the security of your account. But there's also a lot you can do. Find out more about ways you can protect your account.

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If the email was sent from us, you’ll also find it in your Messages in My eBay. Send any suspicious email to spoof@ebay.com, or if the email appears to be from PayPal, send it to spoof@paypal.com. Never click on a link in a suspicious email. Learn more.
If you notice any changes to your account that you didn’t authorize, sign in to your account and change your password and secret question and answer. If you can't sign in, contact us immediately by clicking the "Contact us" link on our home page. Learn about about what to do if you suspect account theft.
If the message was sent from us, you’ll also find it in your Messages in My eBay. Learn more about reporting and recognizing spoof emails.
If you notice any suspicious changes to your account, sign in and change your password and secret question and answer. If you can’t sign in, contact us immediately. Learn more.
Help topics

Account security

Protecting your eBay account

Learn how to keep your account safe by safeguarding your password, installing anti-virus software and firewalls, and watching for fake email. 


Protecting yourself from identity theft

Prevent spoof or phishing emails from obtaining your private information.

Securing your account and reporting identity theft

Find out how to make sure your account and identity are safe.


Reporting spoof (fake) emails

Learn how to spot and report fake emails.


Identifying whether an email is really from eBay

Learn about the headers we include in emails.

 
Recognizing spoof (fake) email Web sites

Learn how to recognize fraudulent Web sites.


Entering verification codes

Help protect your account with this additional security check.

Privacy protection

Protecting your privacy
Learn how we help protect your privacy.


About the User Agreement and Privacy Policy
Find out more about these important policies.


Summary of our Privacy Policy
Get a summary of the key concepts of our full Privacy Policy.

 
Minimizing unwanted email
Find out what you can do to avoid unwanted email.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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