Why was my account suspended?
Why was my account suspended?
There are two reasons why an account may be suspended:
Non-payment of eBay fees (often resolved by updating your credit card or debit card information)
If your account is suspended, we’ll send a notification to your messages in My eBay. The notification includes the reason for your account suspension and the steps you can take to resolve the suspension.
To view your messages in My eBay:Click My eBay at the top of most eBay pages.
As with all our messages, we’ll also send a copy to the email address we have on file for your account.
Getting your account back after a suspension
Here are some things you can do:
What happened? |
What to do |
My account was suspended because of a rules and policies violation. |
Appeal your suspension by replying directly to the suspension notice you received. Be sure to include any relevant information. |
My account was suspended because I didn't pay my eBay fees. |
Make a one-time payment on your eBay seller account to reinstate your account. |
I tried to update my credit card information and got an error message. |
Contact us and we'll help resolve the situation as quickly as we can. |
I don't know why I was suspended. |
Contact us and we'll help resolve the situation as quickly as we can. |
Beware of fake account suspension notices
Watch out for spoof (fake) email warnings about account suspension. To confirm that an email was sent from eBay, check your messages in My eBay. If you can't find the same email you received at your regular address in your inbox in My eBay Messages, it's not from eBay.
Must use Buy It Now and PayPal.
