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What to do if you suspect account theft
Tip: Before changing your account information or reporting account theft, check with family members and others to verify that they didn’t use your account.
Secure your account
If you suspect that someone knows your username and password, change your account information and take steps to secure your identity.
Report account theft
If you think that someone used your account without your permission, please contact us immediately.
The most common way for your account information to become known is through fraudulent emails and websites that are designed to access your password and other confidential information. Learn how to recognize and report spoof email and websites impersonating eBay. It’s also a good idea to review the Spoof Email Tutorial.
Contact Customer Support
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Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.