What to do if you suspect account theft
We work hard to help make sure that your account information stays safe, including working with you to help protect your account against unauthorized use. If you think someone has gained access to your eBay user ID and password, start by securing your account. If someone has bought or sold items using your account, report the account theft.
Tip: Before changing your account information or reporting account theft, check with family members and others to verify that they didn’t use your account.
Secure your account
If you suspect that someone knows your user ID and password, change your account information and take steps to secure your identity.
| 1.
| Try to sign into your eBay account. If you can’t sign in, contact us immediately. If your account has been used without your permission, we’ll work with you to secure your account. We’ll request that you change your password and may place a temporary hold on your account.
If you can sign in, follow these steps to secure your account.
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| 2.
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Change the password on your personal email account. If someone can access your email, they may be able to access your eBay account. Make sure that the password for your email account is different from your eBay password. |
| 3.
| Secure your eBay account. Request a new eBay password. To confirm your identity, you’ll be prompted to answer a few questions. Once you’ve answered at least one of the questions, we’ll send you an email with instructions for changing your password. If you don’t receive an email, make sure that the email address listed on your account is correct. Then, check the spam filtering settings on your email account to see if the filter is preventing you from receiving email from eBay. Read tips on creating a secure password.
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| 4.
| Protect your identity. Keeping your identity safe is important to us. We help make sure that confidential information can’t be accessed through your eBay account. However, if you provided confidential information through a fake website or by replying to a fake email, you should take measures to protect your identity. |
Report account theft
If you think that someone used your account without your permission, please contact us immediately.
Stay safe
The most common way for your account information to become known is through fraudulent emails and websites that are designed to access your password and other confidential information. Learn how to recognize and report spoof email and websites impersonating eBay. It’s also a good idea to review the Spoof Email Tutorial.
