Waiting for the item to arrive
The amount of time that it takes for an item to arrive often depends on the shipping method that you selected when you bought the item. You can review the estimated delivery time on the Order Details page.
It can take longer for your item to arrive if you paid with certain payment methods. Sellers usually wait to receive your payment or for the payment to clear before they ship your item.
Tracking the item
You may have received tracking or Delivery Confirmation information in an email. You can use this information to check the shipping status of your item on the shipping company's website.
You can also check the shipping status of your item from My eBay.
To check the shipping status of your item from My eBay:
.Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Won link on the left side of the page.
Locate the item in the list. If the seller printed the shipping label using eBay or PayPal, or entered a tracking number for an item, you'll see a the tracking number under the item title. Click the tracking number to see the package's shipping status.
Inspecting the item
When you receive your item, inspect it right away to make sure it matches the description in the seller's listing.
If you’re not happy with the item, please contact the seller to discuss it. It’s often a simple misunderstanding that the seller will be happy to correct. If you’re still not happy, learn what to do when you don't receive your item or it's not as described.
Leave the seller Feedback about your experience and your satisfaction with the purchase. Remember that Feedback is permanent and public, so be accurate and factual when commenting on the item or seller. Learn more about How Feedback works.
Contacting the seller
If your item is taking longer to reach you than you expected, you can contact your seller and ask about the shipment. The seller's email address is on the email you received after the listing ended and is also available by clicking the seller's user ID on the item page.
You can request contact information for any member with whom you are involved in a transaction.
To request your seller's contact information:
Click the Advanced Search link at the top of most pages.
Click the Find Contact Information link under Members on the left side of the page.
Enter the seller's user ID and the item number.
Using buyer protection programs
If you don’t receive your item a significant amount of time after the seller said it would arrive (at least 10 days) or if the item is different from what was described in the listing, you may be eligible for buyer protection programs.
Learn more about how to protect yourself as a buyer, and our buyer protection programs.