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I didn't receive an item I paid for. Does eBay offer insurance?

We don’t offer an insurance program. However, if you don't receive an item you paid for, you can receive a refund of the full purchase price plus original shipping on eligible purchases through the PayPal Purchase Protection program.

First, contact the seller to let the seller know there's a problem. Most problems can be worked out with a simple email or phone call.

If you're not able to work things out with the seller, we recommend you open a case. To do that, go to the Resolution Centre. If you paid with PayPal, you'll automatically be directed to PayPal's Resolution Centre.

Keep in mind that timing is important. You can open a case 3 days after the estimated delivery date (if available) or 7 days after the listing ended (if no estimated delivery date was provided). If you received an item, but it doesn't match the seller's description, you can open a case now. You must open a case within 45 days of the transaction date.

You can also review the steps for dealing with an item that wasn’t received or wasn’t as described.

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