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How can I be certain that a seller’s Second Chance Offer is legitimate?

A seller can send a Second Chance Offer to any of the non-winning bidders if the winning bidder does not pay the seller, if a seller has duplicate items, or the reserve price is not met in a Reserve Price Auction.

Offers to buy or sell listed items outside of the eBay site are not permitted. Offers of this nature are a potential fraud risk for both buyers and sellers and circumvent eBay's fees. Also, never send instant cash via transfer services like Western Union or MoneyGram. These services are unsafe when paying someone you do not know.

To make sure a Second Chance Offer is legitimate:

1. Go to www.ebay.ca, sign in, and click My eBay. The Second Chance Offer email appears in My Messages. Legitimate Second Chance Offers are forwarded directly from eBay and appear in My Messages with a green background and subject stating, “You have a second chance offer."

2. If you receive a Second Chance Offer, it will be reflected on the closed View Item page as a message that there is "an offer waiting for you". You can then click on the Second Chance Offer link to view the details and make a purchase.

3. A Second Chance Offer message alert will also be displayed at the top of any eBay page when you sign in to remind you that you have an offer about to expire.

4. Go directly to Second Chance Offers details in My eBay All Buying > Items I didn't Win. Select the Second Chance Offers filter and click on the Buy It Now link to purchase the item.

Note: eBay will never send a Second Chance Offer email with the subject line "Message from eBay Member." If you receive an email pretending to be a Second Chance Offer with that subject line, it's a fake. Forward the email to spoof@ebay.com.

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