eBay pledges to work closely with our community of members to ensure a safe trading environment. We welcome reports of suspicious activity and will investigate and take appropriate action as outlined in our User Agreement.

The following pages outline steps buyers and sellers can take to ensure a successful transaction as well as what can be done if something goes wrong. These pages also explain eBay's Role in the transaction, detailing what eBay can and cannot do to assist you.

Information For Buyers:

• Buyer Protection on eBay - What you can do if something goes wrong.
• Fraud Alert - How you can notify eBay and your seller about your transaction by using our Trust and Safety webform.
• Protection Claim: Eligibility Requirements - Find out whether or not you are eligible to file a claim for reimbursement from eBay for losses due to fraud.
• Protection Claim: Coverage Provided - Information about the circumstances under which eBay will reimburse you through the Protection Claim program.
• Protection Claim: How to File - How buyers can file a Protection Claim with eBay.
• Sending Payments - Find out which payment method is safest and most appropriate for you before purchasing an item.
• Tips for Buyers - Steps buyers can take to ensure a successful transaction.

Information For Sellers:

• Defrauded Sellers - Options available to sellers who have sent an item and have not received payment.
• Receiving Payments - Learn what you can do as a seller to prevent fraud before shipping an item.
• Tips for Sellers - Steps sellers can take to ensure a successful transaction.

Additional Information:

• Shipping Concerns - How to resolve a situation where your item was lost or damaged during shipping.
• Off-eBay Transactions - What to do if your transaction took place outside of eBay.
• Additional Resources - More about what you can do if something goes wrong.