Learning more about a member's feedback

For each transaction, the buyer and seller are allowed to rate each other by leaving feedback. Each feedback left consists of a rating (positive, negative, or neutral), and a short comment. These ratings that members leave for each other are used to determine individual member profiles. The member profile for eBay member "ebayrose" is shown below:

You can view an eBay member's profile by clicking on the User ID or the number in parentheses next to their User ID. For example, simply click on "3528" to view the profile for ebayrose (3528).

Feedback Score:

The feedback score represents the number of eBay members that are satisfied doing business with a particular member. It is usually the difference between the number of members who left a positive rating and the number of members who left a negative rating. In the example shown above, the feedback score is 3531 - 3 = 3528.

Learn more about how feedback scores are calculated.

You might also notice stars beside a members feedback score on various places on the site such as item listing pages. Members receive a different coloured star according to the number of feedbacks they have collected from other members.

Positive Feedback:

This represents positive ratings left by members as a percentage. In the example shown above, the positive feedback percentage is 3531 divided by 3531 + 3 = 99.9%.

Members who left a positive:

This represents the number of unique members who have given ebayrose a positive rating. If a member has had several transactions with ebayrose and leaves more than one positive rating, they will still only count once in this number. In the example shown above, 3531 unique members have left a positive rating.

Members who left a negative:

This represents the number of unique members who have left a negative rating for ebayrose. If a member has left multiple negative ratings, they will still count only once in this number.

All positive feedback received:

This represents the total number of positive feedback received for all transactions including repeat customers. In this example, ebayrose has received 6587 positive ratings.

Recent ratings:

This table shows all of the ratings left for this member during the past month, 6 months, and 12 months. In the example shown above, ebayrose received 1 negative rating in the past month, 1 in the past 6 months, and 1 in the past one year.

Bid retractions:

This number shows the number of times ebayrose has retracted a bid in the past 6 months.