Help
Help
Search the Help pages
(Does not search for items or products)
 SearchTips

PayPal payments that aren't yet available


When you sell an item and the buyer pays through PayPal, the funds may be pending in your PayPal account for 21 days or less before the funds become available. This is to help encourage fast shipping and ensure customer satisfaction.

There are several reasons you might not have immediate access to funds. Some of the most common reasons are:

  • You have a limited selling history.

  • Your account has been reinstated following an account restriction or suspension.  

If you're a new or Below Standard seller, or there may be risk associated with your account

While you're establishing a successful selling history on eBay, funds from your sales will be pending in your PayPal account for a period of time.

Follow good shipping practices to help access your funds from each sale sooner:

  • 21 days after the buyer pays in most cases is applicable to Canadian sellers. Funds will be available earlier than 21 days under the following circumstances.

  • 3 days after we can confirm the order was delivered, if you list on eBay.com, ship from inside the United States using USPS or UPS, and print labels using eBay or PayPal. Additionally, your tracking information uploads automatically and you’ll get funds to help cover shipping (Some restrictions apply).

  • 3 days after we can confirm the order was delivered, if you list on eBay.com and ship from inside the United States using USPS, UPS or FedEx and manually enter your tracking information on eBay or the PayPal Transaction Details page.

  • 7 days after your latest estimated delivery date, if you mark the item as shipped in My eBay and an estimated delivery date can be calculated. Delivery estimates are currently supported for listings created on eBay.com when the buyer is located in the US, and for listings created on eBay.ca when the buyer is located in Canada.

Note: In some cases, such as international shipments, we can't calculate a delivery date or confirm delivery. It may also take longer to get your funds if your buyer reports a problem.

New seller status ends once you've met all the following criteria:

  • It's been more than 90 days since your first successful sale.

  • You've completed more than 25 US sales transactions.

  • You have more than US$250 in total sales.

Other reasons funds may not be available

Even if you aren't a new or Below Standard seller, funds may be temporarily set aside in your PayPal account if an eBay Buyer Protection case, PayPal claim or dispute is opened, if a credit card chargeback is received, or other reversal is initiated.

In those cases, funds for that sale are not available until the seller resolves the issue, or the case is escalated and found in the seller's favour.

If the seller does not resolve the issue and is found responsible, eBay or PayPal will refund the buyer's payment.

If your account was previously suspended or restricted, for a 90-day period there may also be a delay of up to 21 days before your funds will be available.

Learn more about payment holds.

Using funds to pay for shipping

If you print shipping labels on PayPal (UPS or Canada Post), you'll need to pay for shipping when you print the label but the reimbursement will be deposited back to your PayPal account within 24 hours.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.