Feedback Abuse

Feedback comments containing any of the following are not permitted:

• Links or scripts.

• References to eBay or PayPal investigations

• Negative statements within Feedback left for a buyer that conflict with the positive rating

• Personally identifying information about another member, including real name, address, phone number, or e-mail address

• Political, religious or social commentary rather than a genuine comment about the transaction

• The comment, reply or follow-up references a completely separate transaction or unrelated experience

• Profane, vulgar, obscene, or racist language or adult material

• Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed unless found to be in violation of one of the above guidelines.

Feedback Removal

eBay may remove Feedback ratings and/or comments that meet the guidelines outlined below.

 Feedback (ratings and comments) may be removed in the following instances:

• There is a violation of the Feedback Abuse policy

• A member is unable to form a legally binding contract at the time the item ended or Feedback was left

• A member provided eBay with an email address that is invalid and could not be contacted at the time of the transaction.

• A member mistakenly leaves negative or neutral Feedback intended for another member, informs eBay of the error and has already placed the same Feedback for the correct member. 

• If a member is suspended by eBay, Negative & neutral Feedback left by that member is removed.  If a member is suspended within 90 days of registration, all Feedback is removed

• eBay is provided with a valid court order requesting Feedback Removal

• A buyer fails to respond to the Unpaid Item process

• When the communication and comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of both the Unpaid Item process and the eBay Feedback system

Customs Requirements

eBay will remove Feedback if the listing meets the Customs Requirements below and the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.

The following text, or very similar text must be included in the listing and be:

• In the format below

• In a font size no smaller than the majority of the other text in the item description

• Prominently displayed (in the upper half of the description, free-standing, etc.)

International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

• Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. 

Other information a seller may wish to include:

• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

• We do not mark merchandise values below value or mark items as “gifts” - US and International government regulations prohibit such behaviour.

Violations of this policy may result in a range of actions, including:

• Listing cancellation

• Limits on account privileges

• Account suspension

• Forfeit of eBay fees on cancelled listings

• Loss of PowerSeller status

• Feedback rating and/or comment removal