Contact each other by email or phone after your listing has ended. Like you, buyers can have emergencies or computer problems. Your high bidder may not be able to respond to you right away for legitimate reasons.

Need to find an eBay member's contact information?

It's a good idea to contact your high bidder within three business days after the listing closes.

Step 2: Send a payment reminder (optional).
Step 3: File a Non-Paying Bidder Alert.
Step 4: Request a Final Value Fee credit.