The key to successful sales on eBay is direct communication between sellers and buyers. However, from time to time, misunderstandings occur.

eBay's policy for non-paying bidders is:

• First offense: warning
• Second offense: warning
• Third offense: indefinite suspension

Notes:

• Most non-paying buyer situations are resolved through communication with the buyer. However, if the situation is not resolved with a completed sale and you relist the item, you may qualify for a refund on the relisted item's Insertion Fee. Learn more.
• Special note about Multiple Item Auctions (Dutch Auctions): They work the same as other auctions with one exception. You may file a Non-Paying Bidder Alert form only once per auction for as many bidders as necessary. That is, you cannot go back and file additional alerts if you have more non-paying bidders from the same auction.
• Special note to bidders: If you are a bidder and believe you received an unfair warning, you may appeal it by using eBay's Non-Paying Bidder Appeal form. Warnings will remain on your record until they are successfully appealed.

Related Help topic:

• Non-Paying Bidder Frequently Asked Questions.