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Completing the sale

You sold your item! Keep up the good work by communicating well with your customer and shipping promptly.

1. Contact your buyer
Once your item is sold, you’ll need to contact your winning bidder or buyer. If you're using Checkout (which is set automatically) some or all of the information (depending on the selling tool you used) will be emailed automatically to your buyer. You can also send an invoice from the item listing in the Sold section of My eBay.
Get the buyer’s shipping address if you didn't receive it in your eBay notification.
Confirm the following with the buyer. These items should match what you specified in the listing:

  • The shipping cost

  • How you'll ship the item

  • When to expect it and a shipping tracking or Delivery Confirmation number if you have it

  • Which payment methods you accept

  • The total price

  • Tax (if applicable) 

Note:  If you don't get a response from the buyer, you can request your buyer's contact information, including a phone number. Sometimes a phone call makes communication easier.
2. Receive payment
Always verify payment before you ship an item.
3. Ship the item
Be sure to ship your item on time and in good shape. This will help you get positive Feedback and repeat buyers.

  • Ship using the shipping method you specified in your listing.

  • Pack the item with enough cushioning to ensure that the item arrives safely (see Packaging tips). 

  • Ship with a tracking or Delivery Confirmation number. If you created a shipping label on eBay, the tracking or Delivery Confirmation number is available to you and the buyer in My eBay. Providing a tracking or Delivery Confirmation number can help protect you if a buyer claims that they never received an item.

                      

4. Leave Feedback
Leaving Feedback after your transaction is complete lets others know what it was like to do business with your buyer.
5. Pay your eBay fees
To make a payment or change your payment method, go to the Account section in My eBay.
6. If your item doesn't sell or you don't get paid
If your item doesn’t sell, you can relist it and you may get an Insertion Fee Credit.
If something goes wrong, you can:

  • Try communicating with the buyer to work out a solution.

  • If you can't resolve the problem with your buyer directly, try working it out with the buyer by opening an unpaid item case in our Resolution Centre. This can help you get paid, alerts us to any problems with the buyer, and if you don't resolve the problem, you can may get a Final Value Fee credit and can request a refund.

  • If you can't work it out with the high bidder in an auction-style listing, you can make a second chance offer to another bidder.

7. If you need to cancel the transaction
If you've sold an item but can't go through with the transaction, you can cancel the transaction in our Resolution Centre. If the buyer agrees to cancel, you can receive a Final Value Fee credit and can request a refund.

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