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Selling Manager Pro: Editing emails sent to buyers

eBay automatically sends an email to your buyer when any of the following things happen:

  • The buyer wins an item

  • The buyer completes checkout

  • If the buyer hasn't paid after 48 hours

  • If the buyer's order is updated with payment or shipping information

  • If the buyer hasn't left Feedback after 26 days

If you're a Selling Manager Pro subscriber, you have the option of adding your own message to some of these emails.

To customize buyer emails:

  1. Click My eBay at the top of most eBay pages. You may need to sign in.

  2. Place your pointer over the Account tab, and then click Manage communications with buyers.

  3. On the next page, select the kind of email you want to edit.

  4. Click the Add a message link.

  5. Enter the message you want to include. You can also use Auto Text to automatically fill in information about the buyer and the listing.

  6. Click the Save button.

Note: You can also add a logo to your emails.

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