1. Contact your buyer. Like everyone, buyers can have emergencies or computer problems, so they may not be able to respond to you right away. If they don't respond to your email, you may want to request their contact information and give them a call.

2. Send a payment reminder. Send the buyer a friendly payment reminder between 3 and 30 days after the listing ends.

3. Open a case in our Resolution Centre. If you still don't get a response from the buyer, or if you feel that you won't receive payment, you can open an unpaid item case in our Resolution Centre as early as 4 days or up until 32 days after the listing ends. Your buyer is notified immediately and given an opportunity to respond. If the buyer doesn't respond or doesn't pay within 4 days, or you're unable to reach an agreement with the buyer, you can close the case and you'll automatically receive a credit for your final value fee. Read more about the Resolution Centre and instructions for what to do when a buyer doesn't pay.

   If you'd rather use a feature that automatically opens and closes an unpaid item case on your behalf, consider setting up Unpaid Item Assistant on your account.

4. Offer the item for sale again. You can extend a Second Chance Offer to another bidder, or relist your item and you may qualify for a credit on the insertion fee.

Note: If you're selling multiple items, you can open an unpaid item case for as many buyers as necessary.