Inappropriate Feedback comments

A buyer includes profane language or other content that's not allowed in a Feedback comment

Learn more about:

• Inappropriate Feedback comments

• Resolving Feedback problems

• Requesting Feedback revisions

√ Report it.

Feedback manipulation

A buyer attempts to damage your Feedback score or detailed seller ratings (DSRs).

Learn more about:

• Feedback manipulation

• Resolving Feedback problems

• Requesting Feedback revisions

√ Report it.

Feedback extortion

A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide goods or services not included in your original listing.

Learn more about Feedback extortion.

√ Report it.

Customs fraud

A buyer asks you to provide false information on a customs declaration form.

Learn more about encouraging illegal activity.

√ Report it.

Misuse of Buyer Protection

You're trying to resolve a problem with a buyer using our Resolution Centre and the buyer is abusing the process.

Learn more about eligibility for Buyer Protection and buyer restrictions.

√ Report it.

Misuse of returns

You accept a return but receive:

• A damaged item (different from the reason for the return)

• A different item

• An empty box

Or a buyer threatens to open a case because of having to pay a restocking fee.

Learn more about returns and restocking fees in our selling practices policy.

√ Report it.

Unpaid item

A buyer didn't pay for an item.

Find out what to do when a buyer doesn't pay.

√ If you can't work it out by communicating with your buyer, you can open a case in our Resolution Center.

Unwelcome bidding or buying

A buyer is bidding on your item just to leave you negative Feedback.

Learn more about unwelcome and malicious buying.

√ Select buyer requirements to block buyers who don't meet certain criteria.

√ Require immediate payment on Buy It Now and eBay Stores listings.

√ Place the member on your blocked bidder/buyer list.

√ Cancel bids.

Another problem

Get help with other eBay transaction problems or safety concerns.

Learn more about resolving selling problems.

√ Contact us.