If you're not able to complete the sale with the winning bidder or if you have duplicate items for sale, you can send a Second Chance Offer to anyone who bid on your listing. You won't be able to send an offer to the winning bidder. The number of offers you can send depends on the quantity of duplicate items you selected to offer. For example, if you have 4 duplicate items, you can send offers to up to 4 bidders.
When you send a Second Chance Offer, the bidders you've sent the offer receive a message asking if they'd like to buy the item at a Buy It Now price equal to their last bid amount. It's up to the buyer to decide whether to accept the offer.
When to use a Second Chance Offer
In general, you can make a Second Chance Offer if your listing meets these criteria:
It's an auction-style listing.
One or more of your non-winning bidders accept Second Chance Offers.
You have additional items left to sell.
For sold items: You have duplicate items for sale, or your original buyer didn't pay.
For unsold items: The item didn't sell because the reserve price wasn't met.
If the winning bidder didn't pay you, try to resolve the issue with the original buyer before sending a Second Chance Offer to another bidder. Learn more about what to do when a buyer doesn't pay.
How it works
When you send a Second Chance Offer, the bidders you've sent the offer to will receive a message asking if they'd like to buy the item at a Buy It Now price equal to their last bid amount. It's up to the buyer to decide whether to accept the offer.
For example, if the bidder's last shown bid was $75.31, your offer will contain a Buy It Now price of $75.31.
In a few eBay Motors and Business & Industrial categories, you can specify the offer price as long as it is less than or equal to the item's reserve price. See the list of categories.
Sending an offer
To send a Second Chance Offer:
Go to My eBay. You may be asked to sign in.
Click the Sold or Unsold link.
From the Actions drop-down menu next to the item, select Second Chance Offer.
Click the Continue button.
Select the quantity of items you have to sell, the duration of the offer, and the bidders you want to send offers to.
Click the Continue button.
The number of offers you can send depends on the quantity of duplicate items you selected to offer. For example, if you have 4 duplicate items, you can send offers to up to 4 bidders.
You'll receive a copy of the offer email that's sent to bidders.
Note: Buyers can choose not to receive Second Chance Offers by changing their communication preferences.
Canceling an offer
To cancel a Second Chance Offer, enter the item number for the offer you want to cancel (not the original item number) on the End My Listing Early form. Canceling is recommended if you want to send an offer to another non-winning bidder without waiting for the first offer to expire.
Quick answers about Second Chance Offers
Quick answers How long do I have to send a Second Chance Offer? |
60 days after the listing ends | How does the bidder receive the offer? |
We send the offer to the bidder's email address. The email is sent from eBay and the subject line is, "You have a second chance offer."
Bidders can also find and accept all Second Chance Offers in their Messages in My eBay.
Learn more about receiving and accepting a Second Chance Offer. | How long does the bidder have to respond? |
You select the offer's duration, choosing from 1, 3, 5, or 7 days. If the bidder doesn't respond within that time period, the offer expires.
You won't be able to make another offer to the same bidder, so be sure to give your bidder time to respond. | What does it cost to make a Second Chance Offer? |
Making an offer is free. If the offer is accepted, you pay the final value fee. | Can I send offers to more than one bidder? |
The number of offers you can send depends on the quantity of duplicate items you selected to offer. For example, if you have 4 duplicate items, you can send offers to up to 4 bidders. However, you can't send more than one Second Chance Offer to the same bidder.
If you have duplicate items, you can select the quantity you have available first and send an offer for each item you have to sell. You can't send more offers than the number of items you have available. |
|
The fine print
If your winning bidder doesn't pay for the item, you can send a Second Chance Offer to the other bidders to try to complete the sale. However, you should make sure that you've done everything possible to resolve the issue with the winning bidder before sending a Second Chance Offer to another bidder. Learn more about what to do when a buyer doesn't pay.
You can leave Feedback for the winning bidder who didn't complete the sale with you and for the buyer who accepts the Second Chance Offer. Buyers, as usual, can leave Feedback for the seller.
In the following eBay Motors and Business & Industrial categories, you can specify the Second Chance Offer price as long as it is less than or equal to the item's reserve price.
Business & Industrial
Agriculture & Forestry > Tractors & Farm Machinery
Construction > Heavy Equipment, Trailers
Food Service & Retail > Concession Trailers & Carts
Healthcare, Lab & Life Science > Imaging & Aesthetics Equipment
Industrial Supply, MRO > Fork Lifts & Other Lifts
Manufacturing & Metalworking > Manufacturing Equipment
Manufacturing & Metalworking > Metalworking Equipment
Office, Printing & Shipping > Commercial Printing Presses
Must use Buy It Now and PayPal.
