eBay Instant Sale is no longer available as a selling option for eBay customers. We apologize if this change has caused any inconvenience.
eBay sellers wishing to sell electronic devices can take advantage of other options including selling an item using a mobile device by downloading the eBay Mobile app to their smartphone or tablet.
Additionally, eBay's partner, Staples Canada, will continue to offer its Easy Upgrade electronics trade-in program at select retail locations in the Greater Toronto Area. For complete details, please contact ebay@staples.ca.
eBay is focused on delivering innovative experiences and working with our partners to provide our customers with options when it comes to selling your items on eBay. Selling your items also promotes sustainable commerce by keeping products in the market, out of landfills, and extending the product lifecycle.
How to Contact Us
For questions on any recently placed eBay Instant Sale orders, please reach out to Staples Canada at: ebay@staples.ca.
You can always contact eBay Customer Support if necessary.
What if I just sent my item(s) in?
What do I do if I don't get my money?
As with the traditional eBay buying and selling process, customers should first contact Staples directly at ebay@staples.ca to resolve any issues, should they arise. In the case that you aren't getting the answers you need, you can contact eBay Customer Support.
How long will it take for the money to be deposited in my PayPal account?
Once the item is received by Staples and the condition confirmed, Instant Sale's policy is that the money will be deposited in your PayPal account within five (5) business days.
Is my Instant Sale offer guaranteed?
The Instant Sale offer price is guaranteed as long as the actual condition of your device matches the description that you provide. Please do your best to describe your item as accurately as possible. There are cases where the evaluators at Staples, who have evaluated tens of thousands of items, may find something you missed. Remember, if you don't agree with their assessment, you can have your device shipped back to you at no cost.