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Buyer overview | Purchase protection

PayPal Purchase Protection
PayPal offers more than just quick checkout on eBay. We also help keep your identity and financial info secure. Plus, with PayPal Purchase Protection, we cover all your eligible eBay items for the full purchase
price-with no limits and at no additional cost. So go ahead, shop with confidence. PayPal is with you
every step of the way.
Eligible transactions are covered
PayPal protects you when you don't receive an eBay item you've bought, or if an item you've received is significantly different than it was described.
To qualify for PayPal Purchase Protection, you must meet all of these requirements:
  • Use PayPal to purchase an eligible item on eBay.

  • Pay for the full amount of the item with one payment. Items purchased with multiple payments-like a deposit followed by a final payment-are not eligible.

  • Send the payment to the seller through:
    • The eBay "Pay Now" button, or
    • The eBay invoice,

  • Open a Dispute within 45 days of the date you sent the payment-then follow the online dispute resolution process.

  • Keep your PayPal account in good standing.

How do I know if I'm purchasing an eligible item on eBay?
Look for the buyer protection message in the eBay listing in the right hand column under the "Buy Safely" banner. If you see this message, and you meet the eligibility requirements, then your purchase is covered by PayPal Purchase Protection. You can also view this message after you complete your purchase by logging in to your eBay account, going to "My eBay" and looking at the listing. If the listing does not include the buyer protection message, then it is not eligible for PayPal Purchase Protection.

The buyer protection message will look like this on eBay.ca:



Or



How much coverage do I get with PayPal Purchase Protection?
If you see the eBay.ca purchase protection message, and if PayPal finds in your favour on your claim, PayPal will reimburse you for the full purchase price of the item and original shipping costs-with no cap on coverage. The amount of coverage varies based on the eBay website where the purchase is made.

PayPal will not reimburse you for the return shipping costs that you incur to return a Significantly Not as Described item to the seller or other party PayPal specifies. If the seller presents evidence that they delivered the goods to your address, PayPal may find in favour of the seller even if you did not receive the goods.

Find out more about PayPal Purchase Protection terms, conditions, and eligibility.

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