Price Match Guarantee

Did you find an eBay Deal at a better price somewhere else? It happens. Luckily, we'll gladly match the competition. That happens, too.

What qualifies for a price match?

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Brand New

Only new, unopened Canadian items on the eBay Deals page are eligible. That's a lot of eligible items!

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Found at Competitors

To be eligible, the item should be sold by Amazon.ca, BestBuy.ca, or Walmart.ca.

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Identical and Available

Both items (eBay's and the competitor's) should be exactly the same and currently in stock.

Found it for less? Here's what you do:

  1. 1Before you buy it, contact eBay Customer Service to request a price match.
  2. 2Let Customer Service know where you found the lower price. We'll verify the price match on the spot.
  3. 3Once it's verified, you'll get an immediate eBay coupon for the difference. Happy shopping!
Contact eBay Customer Service

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FAQ

Which competitors does the eBay Deals Price Match Guarantee apply to?
Canadian inventory owned and sold by Amazon.ca, BestBuy.ca, and Walmart.ca ("Competitor"), but excluding any third party marketplaces including those associated with the stores listed above. This list is subject to change by eBay.

Are taxes and shipping included in the eBay Deals Price Match Guarantee?
No. We compare the item's purchase price (excluding VAT, GST, or any other tax, shipping and handling, and any customs or duties) on eBay.ca and the Competitor's website in order to determine if a price match guarantee is warranted.

How do I receive a reimbursement or find out more about the eBay Deals Price Match Guarantee policy?
Please contact eBay Customer Service here.

Do you need to be a registered eBay member paying with PayPal to receive the price match reimbursement?
Yes.

How does eBay reimburse me if a lower-priced, identical item is found on a qualifying Competitor’s website?
eBay will issue a coupon for the qualifying purchase if eBay's customer service agent can confirm the difference in prices. Upon confirmation, they will issue a coupon which must be used towards the purchase of the price match listing. Coupons will expire within 24 hours and will not be reissued upon expiration. eBay reserves the right to cancel the coupon in the event that a price match purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.

Which items qualify for the eBay Deals Price Match Guarantee?
New, unopened items in retail packaging located in Canada in the Canadian eBay Deals inventory. If a listing is found through the eBay Deals specific search module, then that product is part of the eBay Deals program. "New", "New with Tags", "New in Box" and "Brand New" items qualify. All other item conditions such as refurbished and 'new other' items are not eligible. Items located outside of Canada are ineligible. Please refer to our item condition information for more details.

Is this for Canadian resident buyers only?
Yes. Buyers can participate in the eBay Deals Price Match Guarantee if they have a Canadian registered address and PayPal account, as long as the item is purchased on eBay.ca and is shipped within Canada.

What happens if an item is returned?
In the event an item is returned, the buyer will be refunded the listing price minus the coupon value and any other discounts applied at time of transaction.

Terms & Conditions

Our goal is to make sure you think of eBay first when you shop. The eBay Deals Price Match Guarantee helps you get the best price for a new item that is advertised for less on a qualifying online Competitor's website. See below for more details.

Covered
Prices are matched under the eBay Deals Price Match Guarantee when:

  • The request is from a registered eBay buyer with a Canadian registered address, and the purchase will be shipped within Canada;
  • The eBay buyer requests a price match of a specific item listed on the Canadian eBay Deals site at the time of purchase and before the purchase is completed (but not post-purchase);
  • The item on the Competitor's website and on eBay's website is located in Canada;
  • Both items on eBay and a qualifying Competitor's website are verified as new condition, identical by a universal product identifier (UPC or brand + manufacturer part number), available and in-stock on both websites by an eBay customer service agent at the time the price-check is conducted by the agent;
  • The item is advertised at a price less than the eBay Deals item (excluding VAT, GST, or any other tax, shipping and handling, and any customs or duties);
  • The price difference does not exceed the lesser of CAD $500 or 50% of the item's advertised price found on a Competitor's website; and
  • Only one unit per eBay buyer per day is matched.

Not Covered

  • Refurbished, used, non-retail packaged products.
  • Competitor prices after applicable rebates, free offers, coupons or specific one-time-only promotions from a Competitor's website, specific offers based on bundled pricing, volume or lot discounts are applied.
  • eBay items that are eligible for other eBay coupon promotions or offers are not eligible for an eBay Deals Price Match Guarantee. The eBay coupon applied to an eligible price match cannot be used in conjunction with any other eBay coupon, nor can it be redeemed for cash.
  • Purchases during the weeks of Black Friday, Cyber Monday, and Boxing Day.
  • An error or misprint on a Competitor's website.
  • Products in the following product categories: gift cards, gift certificates, coupons, coins, paper money, virtual currency, or items generally considered to be "bullion" (for example, gold, silver, and other precious metals in the form of coins, bars, or ingots), real estate, motors (except for parts and accessories).
  • Items located outside of Canada.
  • Items that are out of stock at the time the eBay customer service representative verifies the Competitor's price.

This Price Match Guarantee policy is subject to change or cancellation without notice. eBay reserves the right to refuse a Price Match Guarantee request in order to prevent fraud/abuse and ensure the integrity of the eBay website. The claim quantity limit of one matched item per day per user shall be strictly enforced, and any effort or collusion by any buyer or seller to circumvent these terms and conditions, commit fraud or abuse the price match guarantee program shall be strictly enforced. All other eBay terms and conditions and policies apply. Effective as of June 21, 2017.