Frequently Asked Questions for Seller Promotions

1. Why do I have to wait to receive a credit instead of seeing the discount price immediately on the site?
2. Why do I need a credit card to sell on eBay?
3. If I list in two or more categories, will all insertion fees be eligible for the promotional fee?
4. If I revise my qualifying listing after the promotion starts, will my listing be eligible?
5. If I listed my item before the promotion, but revise it on the promotional date, will my listing be eligible?
6. If I re-list my item during the promotion, will the item be eligible?
7. Why are Motors Vehicles and Business and Industrial Capital Equipment rarely included in promotions?
8. I'm a Canadian resident, but I registered on eBay.com...am I eligible?
9. If I list an item before the promotional date but schedule it to start during the promotion, will it be eligible?



1. Why do I have to wait to receive a credit instead of seeing the discount price immediately on the site?
The reason many of our promotions issue credits as opposed to changing the prices temporarily across the entire site has to do with the eligibility requirements of the promotion. If we change the prices directly on the site, any seller from around the world would be able to come to eBay.ca and get the discount, no matter what site they normally use. This ends up hurting the balance of supply and demand on other international sites, where the sellers would temporarily be migrating from, as well as creating a lot of sudden competition for our Canadian sellers.

Instead, what we like to do is have the promotion open only to Canadians and let them list on whatever site they wish. We know that this type of eligibility allows Canadian sellers to be more successful at selling their items. Currently, we don't have the ability to verify a user's residence in real time with their listing, so we pull a list of the qualified users after the fact, verify it personally and then issue credits. Please note that if you are invoiced before this credit is applied, you are responsible for paying the full invoiced amount. Any credit will then be applied to your seller's account and can be used towards future selling fees.

2. Why do I need a credit card to sell on eBay?
As an eBay seller, you'll be accepting payments from people around the world for the items you sell. In order to make eBay a safe, secure place to trade online, we ask for a credit card to be put on file. Your credit card will not be charged during the registration process. This helps prevent fraud and encourages more buyers to bid on your listings as a result of eBay's excellent reputation and record as a safe place to trade.

3. If I list in two or more categories, will all insertion fees be eligible for the promotional fee?
Yes. As long as all categories are eligible for the promotion then the insertion fee you pay for each category will be reduced to the promotional fee. If only one of the multiple categories you're listing in is eligible (for instance, you've listed your item in Motors > Vehicles and Collectables > Transportation) then you will only receive the promotional fee for the category that is eligible, which in this case would be Collectables > Transportation.

4. If I revise my qualifying listing after the promotion starts, will my listing be eligible?
Revising your eligible listing after the promotion starts will not prevent your item from being eligible for the promotional fee, as long as you have not changed the specifics of your listing to render it ineligible. For instance, if you list an item during a promotion, then revise your description the day after the promotion ends, your listing will still be eligible. However, if you revise that item the day after the promotion ends and change the category to Business and Industrial > Construction, which is an excluded category, then the item will no longer qualify.

5. If I listed my item before the promotion, but revise it on the promotional date, will my listing be eligible?
No. Items that are listed before the promotional date and then revised during the promotion are not eligible. For instance, let's say you list an item on Monday and later learn that eBay is having a promotion for items starting under $1.00 the following Tuesday. If you were to revise your starting price on Tuesday, your listing would not qualify for the promotional fee.

6. If I re-list my item during the promotion, will the item be eligible?
Yes. An item re-listed on a promotional day will qualify for the promotional fee, as long as all the details of the listing qualify. For example, let's say you list your item on the 1st and the item doesn't sell but you re-list the item on the 8th, which happens to be the day of a promotion. Your insertion fees will qualify for the promotion. Also, if it is your first re-listing of the item and it goes on to sell, 100% of your insertion fees will be credited back to you.

7. Why are Motors Vehicles and Business and Industrial Capital Equipment rarely included in promotions?
Motors vehicles and Business and Industrial Capital Equipment are rarely included in promotions, since their fee structures are different then other eBay categories. For instance, it costs US$40.00 to list a passenger vehicle as opposed to US$0.25 to list a DVD starting under $1.00. Because of this, we typically exclude these categories from standard promotions.

8. I'm a Canadian resident, but I registered on eBay.com...am I eligible?
Yes. Canadian residents will always be eligible for promotions announced by eBay.ca. Some of these promotions will be open to Canadian residents specifically. Other promotions may be open to anyone who uses eBay.ca. Regardless, a Canadian resident who registered on eBay.com before the launch of eBay.ca will always be eligible for Canadian promotions.

9. If I list an item before the promotional date but schedule it to start during the promotion, will it be eligible?
Yes. Items listed before the promotional date that are scheduled to start during the promotion will be eligible for the promotional fee.


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