Frequently Asked Questions for Seller Promotions

Why do I have to wait to receive a credit instead of seeing the discount price immediately on the site?
One of our most frequently asked questions is; Why do I have to pay my insertion fees up front, then receive a credit a few weeks later during listing promotions? It's certainly a fair question, and one that deserves a detailed answer.

The reason many of our promotions issue credits as opposed to changing the prices temporarily across the entire site has to do with the eligibility requirements of the promotion. If we change the prices directly on the site, any seller from around the world would be able to come to eBay.ca and get the discount, no matter what site they normally use. This ends up hurting the balance of supply and demand on other international sites, where the sellers would temporarily be migrating from, as well as creating a lot of sudden competition for our Canadian sellers.

Instead, what we like to do is have the promotion open only to Canadians and let them list on whatever site they wish. We know that this type of eligibility allows Canadian sellers to be more successful at selling their items. Currently, we don't have the ability to verify a user's residence in real time with their listing, so we pull a list of the qualified users after the fact, verify it personally and then issue credits. Please note that if you are invoiced before this credit is applied, you are responsible for paying the full invoiced amount. Any credit will then be applied to your seller's account and can be used towards future selling fees.

We're working towards being able to do all of this automatically, but we're not quite there yet. When we're there, you can bet we'll shout it from the rooftops.

Thanks for selling on eBay.

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