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I have an open case. What do I do?
Contact the buyer within 3 business days of the case being opened and try your best to work it out. Visit the Resolution Center to view and respond to your cases. Learn more
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What happens if I don't respond to a case?
The buyer could escalate the case and without your response, a decision could be made by eBay Customer Support in their favor. eBay would refund the buyer for the cost of the item plus original shipping, and require you to reimburse us for the refund. More details |
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How does eBay Money Back Guarantee benefit me?
eBay Money Back Guarantee is designed to inspire buyer confidence and streamline the resolution process when there are issues with a transaction. It also encourages buyers to buy with the assured satisfaction and quick response they expect from a trusted retailer. More details |
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