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Virus Prevention |
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Stay safe online by safeguarding your computer against viruses. |
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There are numerous viruses in circulation that threaten to damage your computer or spy on your Internet activities. While there is no foolproof way to protect your computer, you can minimize your risk by installing virus protection software. Take full advantage of virus protection by:
Keeping the virus protection software up-to-date
Set the virus protection software to install updates on a regular basis.
Use the virus protection software to scan your computer frequently.
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Spoof Protection |
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Stay safe online by protecting yourself from spoof (fake) emails and web sites.
Spoof emails and web sites can be a major problems for unsuspecting Internet users. Claiming to be sent by a well-known company, spoof email directs users to web sites asking for personal information such as a credit card number, Social Insurance number or account password.
Because it's so difficult to tell when an email or web site is a spoof, eBay recommends that you:
Download and use eBay Toolbar with Account Guard, a feature that indicates whether you are on the real eBay or PayPal web sites, or are on a potential spoof site. Download the Toolbar now.
Learn about spoof protection by taking eBay's spoof tutorial.
Never enter sensitive personal information (such as your password or credit card, bank account or Social Insurance numbers) in an email.
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Password Protection |
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Stay safe online by protecting your account password. |
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Whether you're on- or offline, care for your password as you would care for the key to your house. If your password falls into the wrong hands, your identity may be stolen and someone else may access your account.
You can take a few simple steps to help ensure that your password is protected:
Make sure to create a different password for each online account you hold.
Create a more secure password by using a combination of letters and numbers. Learn more
Change your password often.
Don't share your password with anyone.
If you're signing in to eBay, only enter your password at a URL that begins with https://signin.ebay.ca/
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Feedback |
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Buy with confidence by reviewing a seller's eBay feedback.
Before you bid or buy on eBay, it's important to know your seller. Always look at your seller's feedback ratings, score and comments first to get an idea of their reputation within the eBay marketplace.
Each comment and rating - whether positive, neutral or negative - is an opportunity to understand the history and experience of a seller, a chance to form your own opinions, and a visual cue to help you make a smart buying decision.
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Item Description |
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Buy with confidence by reading the item description before placing a bid. |
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Before you bid or buy on eBay, it's important to know about the item you're interested in. Always read the item description carefully before placing a bid or using Buy It Now.
The item description can help you make an informed decision and avoid surprises. It's always a good idea to look at the details of a specific item, as well as the shipping costs, payment methods accepted, and whether the seller offers a return policy. Canadians should also check the listing carefully to determine if the seller is willing to ship to Canada and, if so, what the specific shipping costs will be. If the item description doesn't include shipping costs to Canada, ask the seller for a quote before placing a bid or buying.
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Contacting the Seller |
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Buy with confidence by using the 'Ask Seller a Question' feature to get answers before you buy.
Before you buy an item on eBay, it's important to have all of your questions about the item answered. All listings on eBay include a link in the Seller Information box to the "Ask Seller a Question" feature. Using this feature is an easy way to make sure that all your questions are answered before you buy.
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Off eBay Web Site |
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Stay safe by always completing your transaction on eBay. It's the safer way to trade with others. |
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Trade safely by remaining on the eBay web site to complete your transaction. eBay's rules prohibit use of our system to solicit others to buy or sell items "off eBay." We strongly advise recipients of these email solicitations to report the senders to eBay Customer Support. Participants in "off eBay" transactions aren't able to use eBay feedback or buyer protection programs if a problem arises.
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Instant Cash Transfer Services |
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Pay safely online by never using instant cash transfer services such as Western Union or MoneyGram to pay for your eBay purchases. These payment methods are unsafe when paying someone you do not know. Learn more.
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Escrow |
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Pay safely - beware of fake escrow services when you consider using them to pay for your eBay item. |
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For eBay transactions, you should use eBay's only approved North American escrow company: www.escrow.com, or one of our approved international escrow services.
To avoid being deceived by fraudulent email from a fake escrow service, you should visit the escrow service's web site to verify information you received via email.
Make sure you type the entire web address (for example, www.escrow.com) into your web browser. Don't let your web browser auto-complete the web address for you. It could mistakenly auto-complete a fraudulent web address.
Learn more about escrow: http://pages.ebay.ca/help/confidence/payment-escrow.html
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Must use Buy It Now and PayPal.
