Payments FAQ

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Payment Intermediation

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  • Is there anything I need to do right now?

    No, you don't need to take any action at this time.

  • What does it mean to intermediate payments?

    It means that eBay will manage the payment flow and simplify the end-to-end payment experience for buyers and sellers on the eBay platform.

  • Why have you decided to intermediate payments?

    We believe that this is an opportunity to deliver a more seamless experience for both buyers and sellers, while offering a greater choice of payment and payout options.

  • How will payment intermediation improve customer experience?

    Payment intermediation will allow sellers to have:

    Lower costs and more control
    Most sellers can expect a simplified pricing structure and more predictable access to funds. Most can expect their costs for payment processing to be reduced after they transition to eBay's intermediated payment model.

    A central place to manage your business
    eBay is working on solutions to provide sellers with information about their eBay business in one place, including payment information, so that sellers can easily track and manage all of their transactions and customer interactions on eBay.

    Greater reach and improved conversion
    By offering buyers more choice in how they pay, and by expanding payment options, we believe that sellers will be able to reach more buyers and improve conversion.

    Payment intermediation will also allow buyers to see:

    More payment options at checkout
    eBay is focused on providing buyers with greater choice in payment options at checkout.

    An integrated checkout experience
    eBay will manage the entire checkout experience, delivering a more streamlined experience for buyers.

  • What does this mean for my seller fees?

    Most sellers can expect their payment costs to be reduced after they transition to the intermediated payment model. Sellers will also benefit from a simplified pricing structure, and more predictable access to their funds. We'll be engaging sellers to understand what they are looking for in this new experience.

  • How will eBay determine which transactions will have payments intermediated later this year?

    We're in the process of prioritizing sellers to begin transitioning to the features of payment intermediation.