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Home > Sell > Seller Information Centre > News > 2011 Spring Seller Update > International shipping

2011 Spring Seller Update

 
 
 
  International shipping
 
   
Get more global visibility for your listings, show more shipping details to your buyers  
 
 
 
Here are some great new reasons to expand your sales by going global! This spring, if you offer items internationally, you'll be able to specify shipping carrier and cost for more international buyers from the dropdown menu. Later in 2011, eBay may show your items in the main (or default) search results on eBay sites in other English-speaking countries.
 
Highlights
Take Action
Best Practices
Frequently Asked Questions
 
 

Highlights

  • Starting in June, in addition to changes being introduced for Canadian domestic shipping as part of this update, you'll have the option to specify more international shipping carriers and costs in your listings.
  • Later this year, items offered internationally that specify international shipping information could receive increased exposure by being displayed in the main search results for eBay sites in Australia, and the UK.
  • Specifying international shipping details on items offered to buyers in the US, Australia, and the UK will be required starting in August 2011.
  • Sellers listing on other sites will need to specify shipping details to Canada in order to maintain exposure on eBay.ca.
  • In addition, sellers listing on eBay.ca will need to specify domestic Canadian shipping costs.
 

Take Action

  • Specify international shipping information on items you're making available to the US, Australia, and the UK. While it's not currently required, it will be required starting August 2011 for items offered to buyers in these countries. Plus, it helps increase your chance of making a sale to buyers in these countries!
  • If you aren't already doing so, specify a shipping cost for Canadian buyers whether you are listing on eBay.ca or eBay.com.

 

Best Practices

  • Specify Canadian shipping costs whether you list on eBay.ca or eBay.com.
  • Specify international shipping to make checkout quicker for your cross-border customers and help set buyer expectations for shipping costs. At a minimum, specify shipping for the US, Australia, and the UK when selling in these markets.
  • Continue to add the International Site Visibility (ISV) option to get your listings surfaced in the main search results in the UK.
  • Follow these best practices for international selling.
 

Frequently Asked Questions

What is changing with the way I specify shipping?
Starting in June, you'll be able to specify carrier and cost for more international buyers. Adding this information helps set buyers' expectations regarding shipping costs when ordering from another country.

Beginning in August, sellers listing on eBay.ca will be required to specify shipping costs to Canada.

Items listed on eBay.ca that ship to the US already show up in main search results on eBay.com. Starting in August, a specified shipping cost to the US will be required in order to maintain US search visibility.

Similarly, listings created on eBay.com that ship to Canada already show up in main search results on eBay.ca. Starting in August, a specified shipping cost to Canada will be required in order to maintain Canadian search visibility. Later this year, items offered internationally with specified international shipping information may receive enhanced exposure by being displayed in the main search results on eBay sites in Australia and the UK. Starting in August, you'll be required specify your international shipping details on listings made available to Australia and the UK, whether you list on eBay.ca or eBay.com.
I make my items available to the US, Australia, and the UK now. How will my visibility change?
For now, your visibility to these countries does not change. This is how it works today:
  • If you make your items available to the US, you automatically get default search placement for all categories on this site. (Items that are local pick-up only won't appear on eBay.com.)
  • If you list on eBay.com and make your items available to Canada, you already get default search placement for categories on eBay.ca. (Local pick-up, freight, Mature Audiences, and Classified listings from eBay.com do not surface in eBay.ca search).
  • If you make your items available to Australia, your items may appear in the international search expansion box on this site. Most items do not receive placement in the default search results.
  • If you make your items available to the UK but don't purchase the International Search Visibility listing upgrade, your item may appear in the international search expansion box on the UK site. If you make your items available to the UK and purchase the ISV, you'll get access to UK default search.
Starting in August, you'll need to also specify a shipping service to these countries in order to qualify for access to their default search. If you have not updated listings before this date, you may continue to get access to the UK and US sites through the International Search Expansion box for a limited time.


The international search expansion box appears underneath domestic search results, and shows buyers items from other countries that match their search terms.
Why are you making this change?
With greater visibility for listings across multiple international eBay sites, buyers will have more kinds of products to choose from – and you'll have increased visibility and sales opportunities.
 
 

 

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