Making it easier
after the sale
This fall, buyers and sellers will find it more efficient than ever to access and manage activities like tracking, returns, and more.
- A simpler, more intuitive experience on both eBay.ca and eBay.com
- A streamlined returns process
- New built-in safeguards for sellers
- eBay Money Back Guarantee expands to eBay.ca.
Get ready for a faster, simpler
way to manage buyer requests
The new after-sale experience will help you save time and deliver great service
Today’s online buyers expect fast and easy follow-up on their purchases. And sellers need a more efficient way to manage buyer requests. That’s why we’re introducing a new after-sale experience that will be automatically available to buyers and sellers – first on eBay.com, and then on eBay.ca - with no action necessary.Learn all about the new experience
Easier for buyers
and easier for you
Take a closer look at all the important updates to the new experience, coming this fall:
A simpler, more intuitive and consistent experience after the sale – on both eBay.com and eBay.ca
Buyers will be able to track a package, return an item, or ask you a question right from My eBay. And you’ll have easy access to all buyer requests—and be able to respond promptly—from your returns dashboard in My eBay and the Resolution Center.
A streamlined returns process
Key to the new experience is an improved returns process that gives buyers a more convenient way to return items right from My eBay.
New safeguards help you maintain a great service record
The new experience features built-in safeguards for sellers. For example, eBay will now automatically remove defects that occur as a result of certain situations outside your control. And you can ask eBay to step in and help on any request, including returns.
And soon, all available through mobile devices
Starting in mid-October, this new after-sale experience will be available to both buyers and sellers on most mobile devices—so you can respond to buyer requests and deliver prompt service quickly, no matter where you are.
A streamlined experience,
after the sale
For frequently asked questions and in-depth explanations of these updates, please visit our after-sale experience page.
Additional resources—connect & learn more
Seller checklist and top tips
Keep track of what you need to do—and when—with this helpful list.
Join a special Community board and discuss these changes with eBay staff and other sellers.
eBay Webinars with live Q&A
Register now for special online workshops and get your questions answered. Dedicated workshops will dive deep into recent updates, so register for the sessions that interest you the most.