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2010 Fall Seller Update

Fall 2010 Update
Overview
Stay on top
Shipping enhancements
Buyer communications
Category, Item Specifics & Item Condition updates
Seller checklist
Tips & tools to edit listings
eBay.com announcement
My Messages Updates

Now manage customer and eBay email communications the easy way
in My Messages

New features in My Messages will help you sort, view, organize, and manage emails from eBay and your buyers and prospective buyers. With the introduction of an out-of-office reply, customized email signatures and message filtering, you can use My Messages as your primary inbox for managing buyer emails.

Highlights
Take Action
Frequently Asked Questions


HIGHLIGHTS

Let members know how to reach you when you're on the move
Set up automatic, out-of-office replies to let buyers know when you're unavailable and help set their expectations for getting a response. Use the new "out of office" message feature or a customized email signature to provide alternative contact information for urgent issues.



Get to higher-priority messages faster
  • Reading pane makes previewing emails easy and helps you go straight to the emails that matter most.
  • With one-click filtering, you can separate eBay alerts, emails from members (your buyers or prospective buyers), and emails from eBay.
Customize My Messages to display the information you need
  • Decide what you see first when you log into My Messages - member messages, eBay messages, alerts, or all of the above.
  • Add columns to sort emails based on listing attributes like item name, item number or end date.

TAKE ACTION
  1. Set up your My Messages default view to display the email information you need most

  2. Customize your email signature

  3. Set up out-of-office notifications to let buyers know when you're unavailable


FREQUENTLY ASKED QUESTIONS
What's changing about My Messages?
Starting in early September, My Messages will deliver new functionality to more quickly and efficiently view and manage your eBay-related emails. New features include:
  1. Out-of-office notification to let buyers know when you're unavailable and when you can respond.
  2. Customizable signatures that will appear on all emails sent through My Messages.
  3. One-click filtering to more easily sort and prioritize emails from members and eBay.
  4. Reading pane functionality to preview emails so you can focus on the ones that matter most.
How do I use the My Messages filter to view only messages from members?
  1. Go to My Messages
  2. Click on the "From members" link that appears under "Inbox" in the left-hand navigation

How do I change the default view of My Messages?
To change the way your messages appear when you log in, follow the steps below:
  1. Go to the Messages tab in My eBay
  2. Click on Change Settings link
  3. Select from one of the below
  4. When I open my Inbox:
    Open reading pane
    Show me all messages in my Inbox
    Show me messages from members
    Show me messages from eBay
How do I turn on the out-of-office notification?
You can turn on the out-of-office notification by following the steps below:
  1. Go to the Messages tab in My eBay
  2. Click on Change Settings link
  3. Click "Turn on out of office reply"
How do I set up my email signature?
You can set up your email signature by following the steps below:
  1. Go to the Messages tab in My eBay
  2. Click on Change Settings link
  3. Click Show Signature and enter your signature
How do I add more informational columns to My Messages?
To add more columns to My Messages, follow the steps below:
  1. Go to Messages tab
  2. Click on Change Settings link
  3. Select the columns that you want shown
    1. Item name
    2. Item number
    3. Item end date
Where can I get more information on My Messages?
For more details on how to use the features in My Messages, please visit the Help page.