2013 Spring Seller Update
In case you missed it...
Other news and updates to help you sell more
It will be the standard way to manage your policies next year
Originally announced last spring, the new business policies functionality allows you to define and manage your shipping, payment, and return policies once and apply them to your listings every time you sell with just a few clicks.
The new functionality may be available to you now. Look for an invitation to opt in at My eBay > Activity > All Selling (or Selling Manager/Selling Manager Pro). Opt in right away to see how easy it is to create and manage your business policies. Beginning in mid-July 2013, all sellers will be automatically opted in to business policies. Next year, business policies will become the standard way to manage all your shipping, payment, and return policies.
Start saving time with this new way to specify your business policies as soon as it's available to you in My eBay.
Once business policies become available to you, be sure to opt in. From the banner invitation that will appear at My eBay > Activity > All Selling (or Selling Manager/Selling Manager Pro), simply click the Get details button to learn more about business policies, how to use them, and to opt in.
Once you opt in, the system will generate sets of common shipping, payment, and returns policies based on your recent active, scheduled, and ended listings. Go to the Manage business policies page under My eBay > Account. Be sure to review the sets of business policies and confirm which set you want to use for your default. You can also change these policies at any time. If the system does not generate policies for you (due to selling inactivity), you can set up your own set of default policies on the Manage business policies page. If you haven't already opted in, remember that in mid-June you will be automatically opted in to use this new functionality.
Use the central Manage business policies page in My eBay > Account > Business policies to:
We strongly recommend that you try to keep the number of policies you create low so it's easier to maintain them. Also, we encourage you to periodically review your existing policies and consolidate them whenever possible, to keep listing quick and easy.
Click the Help link from the Business policies page anytime for tips on how to create, update, and manage your policies.
Once you start using business policies, we want to hear what you think! Please send us your feedback by clicking the Send us your comments link on the Manage business policies page under My eBay > Account > Business policies. Your suggestions will help us determine additional improvements and enhancements.
What are business policies?
Business policies are the shipping, payment, and returns policies you define and then apply to your listings with just a few clicks. Once you opt in to business policies, you'll be able to manage them in one central location instead of having to specify and manage them in each individual listing.
What kind of information can I manage with business policies?
You can use business policies to specify information for shipping, payment, and returns, including the following details:
Can I specify different shipping, payment, and return policies for my various listings?
Once you are opted in to use business policies, all of your listings must be managed this way. If your existing policies aren't appropriate for a new listing, you can edit or create new policies.
How many different policies should I create?
While there's currently no limit to the number of business policies you can create and manage, we strongly encourage you to create as few variations as possible so it's easier to manage your policies going forward. Having just a few standardized policies in your listings also makes it easier for you to provide efficient customer service. Look closely at the listings that don't fit with your existing policies and see if you can standardize them into one or two variations. For example, you might have different policies for items shipped internationally, or for items that are custom-made.
Why should I use business policies?
Business policies allow you to manage your shipping, payment, and return policies for all your listings in one central location—instead of having to re-enter them each time you list. Managing all of your business policies in one place:
How do I start using business policies?
Between now and mid-July, you may be invited to opt in and start using policies through the Activity page in My eBay. In mid-July 2013, all sellers will be automatically opted in to business policies.
Remember, business policies will become the standard way to manage shipping, payment, and return policies for all your listings next year, so be sure to opt in as soon as you can to get familiar with creating and managing your policies—and send us your comments through the Send us your comments link on the Business policies page in My eBay.
Do I have to opt in and use business policies now?
Before it becomes mandatory next year, you can opt out of business policies if you choose. However, business policies will become mandatory for all sellers so we encourage you to opt in and start using it right away to create and manage your own policies.
Once you start using business policies, be sure to let us know what you think. Your feedback will be used to improve future versions of the business policies functionality. To send your comments, just click the Send us your comments link on the Business policies page through My eBay > Account > Business policies.
Once I'm opted in to business policies, what's next?
After you opt in, we will automatically create sets of your shipping, payment, and return policies based on your current active, scheduled, and ended listings. To review and edit your policies, just log into the site, then navigate to My eBay > Account > Business policies. Choose one set of policies to be your default. When you list an item, your default policy will be pre-selected and you can choose to list using this default policy, select another existing policy, or create a new policy as needed.
If the system does not generate policies for you, you can set up your own set of default policies on the Manage business policies page.
Will the business policies be available in all selling tools?
Business policies will be available in the following selling tools and on-site forms:
Business policies functionality will not be supported within the following on-site listing forms, which are used primarily by sellers to list items one at a time. (If you are listing and managing multiple items at once, consider using one of the tools listed above):
Is there a limit to the number of policies I can have?
While there's currently no limit to the number of business policies you can create, we strongly recommend you keep your number of policies low so that they're easier to manage. It's also a good idea to periodically review your existing policies and consolidate them whenever possible.
What happens if I make a change to a business policy?
All the active listings associated with a particular policy will be updated automatically when you make changes to that policy. However, this does not apply to:
If any of your listings were not updated automatically, we will notify you by placing an error message ("Updated with errors") on the Business policies page.
What can I do to help improve the business policies functionality?
We've developed business policies to help sellers manage their listings more quickly, easily, and accurately. Because we want these policies to be as useful to you as possible, we definitely want to hear your feedback! Once you've started using business policies, be sure to send us your comments and feedback by clicking the Send us your comments link on the Business policies page. Your suggestions will help us make business policies the best and most useful it can be for our sellers.
I'm eager to try out business policies but haven't seen the banner to opt in.
Some sellers who have a very large number of variations in their policies may not be opted into business policies right away. We're improving the functionality to accommodate all sellers, and we encourage you to review your existing listing policies and consolidate and standardize them as much as possible.
Is this the same business policies functionality that was announced in 2012?
Yes, this business policies functionality was originally announced in 2012. All of our sellers will be automatically opted into business policies beginning in mid-July 2013, and business policies will become mandatory for all sellers next year.
Is this functionality a test? Could business policies be turned off at some point?
Business policies functionality is not a test. Next year, business policies will be mandatory for all sellers, so we encourage you to opt in and start using it as soon as it becomes available to you to familiarize yourself with the functionality. Opting in now also gives you the chance to provide valuable feedback that eBay can use to improve the functionality and better meet your needs.
If business policies are not available to me right now, can I opt in sooner, or do I have to wait?
Many sellers have been invited to opt in to business policies and we will continue to invite more sellers through May 2013. You'll need to wait to be invited to opt in to business policies through a banner you'll see at My eBay > Activity > All Selling (or Selling Manager/Selling Manager Pro). In mid-July 2013, all sellers will be automatically opted in to business policies.