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Home > Sell > Seller Information Centre > News > 2011 Spring Seller Update > Improving upfront shipping information for Canadian buyers

2011 Spring Seller Update

 
 
 
  Improving upfront shipping information for Canadian buyers
 
   
Reducing buyer questions about shipping times and delivery methods  
 
 
 
Questions about shipping-including confusion about the many different carrier services offered and time of delivery-are key reasons buyers contact sellers. That's why starting in June, the shipping options you offer when listing on eBay.ca will be displayed to Canadian buyers using industry-standard terms and including delivery estimate ranges. Similar changes were implemented for listings created on eBay.com in 2011, and have given US buyers clearer choices while helping to set delivery expectations, and reduce shipping-related questions.
 
Highlights
Take Action
Frequently Asked Questions
 
 

Highlights

Starting in June, shipping options you offer when listing on eBay.ca will be displayed along with estimated delivery more prominently throughout the eBay.ca buying process. At the top of the item page and during checkout, we will use one of the same four familiar service level terms already in use on eBay.com:
  • Economy
  • Standard
  • Expedited
  • Express
As always, the estimated delivery displayed to buyers will be the shipping time plus your handling time. For example, if you offer a service with 2-13 day carrier timeframe and you specify a 1-day handling time, buyers will see this option as "Standard shipping" with estimated delivery in 3-14 days.

Prominent display at all points of the buying process gives buyers choice, sets expectations, reduces questions.
  • Canadian buyers will now see their options described with these new standard terms along with estimated delivery right at the top of the view item page. This will help inform their purchase decision and reduce shipping-related questions.
  • As always, if you select one or more of the Canada Post or UPS Canada services during the listing process, buyers will see the exact services you offer in the shipping details section of the item page.
  • During checkout, buyers will now see their options described with these four new standard terms along with estimated delivery and the carrier shipping service offered, when applicable, to help with their choice.
  • As always, after they purchase, buyers see the specific shipping service used along with estimated delivery on order details page.
  • After the item arrives, when they leave Feedback buyers will continue to see the payment date and estimated delivery date.
  • You'll still be able to choose from all the Canada Post and UPS Canada services available today. When you list, you'll see them grouped according to the four service level classifications along with the carrier's published delivery estimates.
  • If you use a carrier other than Canada Post or UPS Canada, simply choose one of the new generic shipping services that best represents your carrier's delivery estimates.
  • If you ship your items using a freight service there will be a new shipping option for freight in the drop down menu. You will then be able specify your freight options in your item description.
  • If your item is located outside of Canada, choose one of the new generic shipping services for International items that best represents your carrier's delivery estimates.
  • Two existing generic shipping services that don't have delivery estimates associated with them are being retired: "Standard Delivery" and "Expedited Delivery". Starting in June, these services will no longer be available for new and renewing listings on eBay.ca. If you have Good 'Til Cancelled listings created on eBay.ca that use either "Standard Delivery" or "Expedited Delivery", you'll need to either revise or relist these listings using another domestic shipping service.


eBay.ca Shipping Services Being Retired in June 2011
  • Standard Delivery
  • Expedited Delivery


Current shipping services with minimum and maximum expected delivery times

Existing branded shipping service nameCategoryMinMax
Canada Post LettermailEconomy26
Canada Post Regular ParcelStandard210
Canada Post Expedited Flat Rate BoxExpedited17
Canada Post Expedited ParcelExpedited17
Canada Post XpresspostExpress13
Canada Post Priority Next A.M.Express12
UPS Express CanadaExpress11
UPS Express Saver CanadaExpress11
UPS Expedited CanadaExpress22
UPS Standard CanadaExpedited13


New services added with minimum and maximum expected delivery times

New eBay.ca Services Being Added in June 2011 New service classification Shipping time used for estimated delivery
Economy shipping Economy 1 - 15 business days
Standard shipping Standard 1 - 10 business days
Expedited shipping Expedited 1 - 5 business days
Express shipping Express 1 - 2 business days
Economy shipping from outside Canada Other 16 - 20 business days
Standard shipping from outside Canada Other 11 - 15 business days
Expedited shipping from outside Canada Other 1 - 10 business days


Existing international unbranded shipping services that will be renamed

Existing unbranded shipping service nameNew unbranded shipping service name
Standard Int'l Flat Rate Shipping Standard Int'l Shipping
Expedited Int'l Flat Rate ShippingExpress Int'l Shipping


 

Take Action

  • If you currently list on eBay.ca and specify Canadian domestic shipping using any of the branded Canada Post or UPS Canada services, your listings won't require any changes.
  • If you currently list on eBay.ca and use calculated shipping for Canadian domestic buyers, your listings won't require any changes.
  • If you currently list on eBay.ca and specify Canadian domestic shipping using the "Standard Delivery" or "Expedited Delivery" domestic services, beginning in June, you'll need to select a different shipping service on any new listings or relists.
  • If you have Good 'Til Cancelled listings that use either the "Standard Delivery" or "Expedited Delivery" domestic shipping services, revise your listing and switch to a branded Canada Post or UPS Canada service before June, or else wait until June and then select whichever of the new generic shipping services that best fits your carrier's delivery standards.
  • Give buyers a choice-offer more than one shipping service. This can help your sales when buyers are looking for faster delivery. The options you offer will be prominently displayed to Canadian Buyers on eBay.ca with estimated delivery at the top of the item page and in checkout.
  • If you want to make changes to your listings, update them as they renew-or you can edit shipping and handling fields now. Read more about revising your listings.
  • As a reminder at the end of August all listings shipping domestically will be required to specify a shipping cost. Also items shipping internationally to English speaking countries will require a specified shipping amount in order to appear in search results.

 
 

Frequently Asked Questions

What's changing with the way shipping services are displayed on eBay.ca?
  • Starting in June, when you list on eBay.ca, your shipping options with estimated delivery will be displayed on eBay.ca more prominently on the top of the item page and during checkout.
  • In these two locations shipping will be displayed using four familiar, industry-standard classifications: Economy, Standard, Expedited, and Express.
  • During checkout, buyers will be able to easily see and select their preferred delivery service from all shipping options you offer.
Why is eBay making these changes?
Buyers often do not understand the many different shipping services offered. Seeing shipping options and delivery times prominently displayed in familiar terms will help them decide what to buy and how fast they want it shipped. This will help sellers set the right buyer expectations, reduce questions about shipping before and after the transaction, and encourage buyers to leave better shipping DSRs.
What are the new shipping service classifications?
  • Economy
  • Standard
  • Expedited
  • Express
What's changing about how and where buyers will see the shipping options I offer?
Starting in June, Canadian buyers will see your shipping options (Economy, Standard, Expedited, and Express) along with delivery estimates
  • At the top of the item page
  • In checkout-buyers can easily see and choose from all your shipping options
Does the estimated delivery time displayed to buyers take my handling time into consideration?
Yes. As always, delivery estimates shown to buyers are a combination of the carrier shipping time for each service and your stated handling time.
Will I still be able to choose the same shipping services from Canada Post and UPS?
Yes. The same shipping services will be offered with the same carrier specified shipping times. They will be grouped under the four service level classifications.
How will estimated delivery be calculated for these Canada Post and UPS services?
Estimated delivery will be your handling time plus the carrier's stated shipping time for the specific service. For example if you specify a handling time of 2 days and you choose a Canada Post service with a shipping time of 2 to 13 business days, your buyer will see estimated delivery as 4 to 15 days.
Can I still use services other than Canada Post or UPS?
Yes, you can use the shipping carrier of your choice. If you want to use a carrier service that's not included in the drop-down menu, simply choose the new generic service—Economy, Standard, Expedited or Express—that best represents the stated shipping time of your preferred carrier service.
Can I ship my items using a Freight service?
Yes, there is a new freight option you can choose from in the drop down menu at the top of the shipping section on the Sell Your Item form. You can then add your freight service information in the item description for your buyers. Unfortunately, your item will only be shown domestically. If you want your item to show up on another site such as .com, you will need to list your item on that site as well.
How will estimated delivery be calculated if I use the new generic services?
If you choose one of the generic shipping services, the estimated delivery your buyer sees will be the shipping time associated with that service plus your handling time.
What are the shipping times associated with each of the new classifications?
Shipping times are:
  • Economy: 1-15 business days
  • Standard: 1-10 business days
  • Expedited: 1-5 business days
  • Express: 1-2 business days
Why are the delivery estimate ranges so large?
Delivery ranges are based on the published service standards of large Canadian carriers, and are based on the standards between most major centres. Because Canada is a very large country, carrier delivery estimates for any given shipping service can vary significantly. To set reasonable buyer expectations, the minimum and maximum estimates are spaced accordingly.
What if I use the current generic options to specify shipping: Standard Delivery or Expedited Delivery?
Starting in June, these services will no longer be available for new and renewing listings on eBay.ca. You'll need to select a different shipping service in order to renew your listing.
  • If you have a Good 'Til Cancelled listing that was created on eBay.ca and uses only the "Standard Delivery" and/or "Expedited Delivery" generic services, beginning in June, the listing will be ended when it reaches its next subsequent 30-day renewal date. These listings will show in your ended items container in My eBay or Selling Manager, and can be relisted using any valid Canadian domestic shipping service.
  • If your GTC listing was created on eBay.ca and uses the "Standard Delivery" and/or "Expedited Delivery" generic services, but also uses at least one other valid domestic Canadian shipping service, the retired shipping services will be removed from the listing when it reaches its next subsequent 30-day renewal date.
How do I communicate that I offer overnight delivery? Since handling time and shipping time are added together, isn't the fastest estimated delivery time 2 -3 days?
You can't specify same-day handling so the minimum estimated delivery time is always 2-3 days. But you can specify an Express service and a 1-day handling time and tell buyers in your listing description that orders received by a certain time will be shipped the same day.
What if I ship to the US or internationally?
Current US and international service options will not be changing at this time.
What about shipments from abroad into the Canada?
We are adding three new services with longer estimated delivery dates for sellers list on eBay.ca and ship into Canada from abroad.

New service name Shipping time
Economy shipping from outside Canada 16 - 20 business days
Standard shipping from outside Canada 11 - 15 business days
Expedited shipping from outside Canada 1 - 10 business days


Are listings created on eBay.com impacted by this change?
No. Similar changes were already introduced for sellers listing on eBay.com in 2010.
Will US or International buyers see delivery estimates for listings I create on eBay.ca?
Not at this time. We are planning to support delivery estimates for the US and selected international destinations for listings created on eBay.ca in the future.
Will Canadian buyers see delivery estimates for listings I create on eBay.com?
Not at this time. We are planning to support delivery estimates to Canada and selected international destinations for listings created on eBay.com in the future.
 
 

 

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