Deliver great customer service by
offering a generous returns policy

Set your return preferences

Fall 2015 Seller Update: eBay returns

Fall 2015 Update to Returns

Customizable returns on eBay

  • Flexible handling options to manage requests
  • Eliminating defects based on reason for return
  • Report a problem with a buyer without impacting seller standards

Learn More

Give great customer service after the sale

A generous returns policy, along with a quick, simple return process, are must-haves for online shoppers. eBay gives you the flexibility to customize how you handle returns based on your business needs with options to automate your returns or manually approve specific requests. With eBay returns you now can:

  • Approve returns automatically or manually—you choose
  • Offer automatic refunds and tell the buyer to keep the item
  • Choose your preferred return shipping label
  • Route returns to specific addresses
  • Offer replacements
  • Include RMAs and structured restocking fees

Here’s how it works

First, make sure you’ve reviewed your return preferences to customize how you want to handle different types of return requests. And when you list your item, be sure to indicate what kind of return policy you want to offer.

  1. Buyer requests a return

  2. You’re notified of the request

  3. Send a return-shipping label to your buyer

  4. Buyer ships the item back to you

  5. Inspect the item and issue the buyer a refund

  6. The return is now closed

Tools and tips for returns

Best practices for returns

Useful tips on creating your return policy.

Tips for shipping success

From basic how-tos to international shipping support.

Keep buyers coming back with eBay standards

Rewarding great customer service with more sales.