Enhanced transaction defect report is here

  • Syncs data daily with your Seller Dashboard
  • Provides access to defect details
  • Shows defects removed by eBay

READYNOW

Get to know your enhanced transaction defect report

The new Transaction Defect Report lets you access the information
you need to effectively manage defects. With better insights
into specific transactions, you can quickly take action and work
on areas that may need your attention. Watch Kristi Diemoz,
Senior Manager at eBay, walk you through the improved
Transaction Defect Report.

Watch the video now

HERE’S HOW WE’VE IMPROVED YOUR REPORT

Functionality

Current report

Enhanced report

Lists defects

Yes

Yes

Accessible via Seller Dashboard

Yes

Yes

Updated daily

No

Yes

Filters by program, evaluation period, defect type

No

Yes

Includes history of previously downloaded reports

No

Yes

Shows removed defects

No

Yes

Available to Customer Support

No

Yes

See what’s new in the report

Check out this brief overview of some of the new features and functions you’ll find in your Transaction Defect Report.

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See what's new in the Transaction Defect Report
Accessing your new Transaction Defect Report

Accessing your new Transaction Defect Report

To view this report, go to your Seller Dashboard and click your transaction defect percentage. Once this information is expanded, click on “transaction defect report”.

Get more details

Get more details

On the report page, you can see the regional program, month, and legend.

Walking through a report

Walking through a report

The Transaction Defect Report page shows a breakdown of your transaction defects, including those defects removed by eBay and detailed information like date, time, item, and defect type.

Sorting by defect type

Sorting by defect type

Sorting by defect type makes it easy to focus on specific issues. For example, if you want to focus on not-as-described defects, just apply a filter to isolate those defects. You can see both opened and removed cases—or just one set, if you prefer.

Create a custom report

Create a custom report

When you’ve identified the information you want to keep, create a custom report to save the monthly data that’s most important to you.

Downloading the full report

Downloading the full report

Click ‘download a full report’ to see all transaction defects. When you download a report, the report is saved in your report history, so you can refer back to it later. It is important to download and save your reports monthly, so that you’ll always have a record of your last month’s view.

Questions about the enhanced report?

Answers to your most pressing questions about your enhanced Transaction Defect Report

  • Why is my report changing?

    eBay wants to give sellers the tools and resources needed to manage their businesses and be successful. The new updates to the Transaction Defect Report do just that—give you insights into the areas of your business that may need attention.

  • How will these changes affect me as a seller?

    You’ll be able to access more up-to-date information quicker, which will help you in managing your business. For example, you’ll now be able to see defects that have been removed from your account, and that information will now be synced with your seller dashboard.

  • What kind of changes can I expect to see?

    Look for a downloadable report that you can update monthly, plus the ability to filter your information (for example, by program, evaluation, and defect type). Daily updates will also give you access to the most current data available via your Seller Dashboard.

MAKE SURE TO DOWNLOAD YOUR REPORT EVERY MONTH

Getting there is simple: go to your Seller Dashboard and click ‘percentage of transactions had defects (download a report)’. Access to your custom report is near the bottom of the page.

Download your report now

More about seller protection

eBay seller protection policy

Find out how you’re protected.

Frequently Asked Questions

Have a question about how to deal with feedback or a low DSR? See the FAQ for answers.

Updated eBay Seller Performance Standards are here

So you can focus on doing what matters most to your buyers.