Benefits

PowerSeller and Top-rated seller Benefits

eBay awards PowerSellers and Top-rated sellers with the highest levels of benefits to recognize and reward sellers who consistently provide excellent customer service. Some program benefits may vary by PowerSeller sales level or by a seller's detailed seller ratings (DSRs). The PowerSeller program and benefits are FREE for all who qualify and join.

PowerSeller Benefits Top-rated seller additional benefits Top-rated seller eligibility and access to 1:1 phone consultations to help achieve Top-rated seller status Customer Support Unpaid Item Protection PowerSeller Discussion Boards PowerSeller templates for marketing Along with PowerSeller benefits, Canadian sellers who are Top-rated sellers on eBay.ca receive additional rewards including: 20% discounts on Final Value Fees for items listed on eBay.ca and eBay.com Promotion in Best Match search results for Fixed Priced listings on eBay.ca Prominent Top-rated seller badge on item pages on eBay.ca Along with PowerSeller benefits, Canadian sellers who are Top-rated sellers on eBay.com receive additional rewards including: 20% discounts on Final Value Fees for items listed on eBay.ca and eBay.com Promotion in Best Match search results for Fixed Priced listings on eBay.ca and eBay.com Prominent Top-rated seller badge on item pages on eBay.ca and eBay.com

Top-rated seller eligibility
Only PowerSellers have the opportunity to become a Top-rated seller and receive the highest rewards available to sellers. See Requirements for information on how to become a Top-rated seller. In addition to the PowerSeller benefits, Canadian sellers who are Top-rated on eBay.ca will receive:

• 20% discounts on Final Value Fees for items listed on eBay.ca and eBay.com
• Promotion in Best Match search results for Fixed Price— a benefit exclusively for Top-rated sellers on eBay.ca
• A prominent Top-rated seller badge on search results pages and item pages on eBay.ca

Canadian sellers who are Top-rated on eBay.com will receive:

• 20% discounts on Final Value Fees for items listed on eBay.ca and eBay.com
• Promotion in Best Match search results for Fixed Priced listings on eBay.ca and eBay.com
• Prominent Top-rated seller badge on item pages on eBay.ca and eBay.com

Discount on Final Value Fees
The requirements for and benefits of US Top-rated seller status are changing this spring. Read more.

Canadian sellers who are Top-rated sellers on eBay.ca earn a 20% discount on Final Value Fees for items listed on eBay.ca and eBay.com Canadian sellers who are Top-rated sellers on eBay.com earn a 20% discount on Final Value Fees for items listed on eBay.ca and eBay.com

Customer Support
eBay provides PowerSellers and Top-rated sellers with priority customer support and technical assistance. The level of service is based on your activity on the site as follows:

• Bronze/Silver: 24 hour email support, phone support from 6am-10pm Pacific time
• Gold /Platinum: 24 hour email support, phone support from 6am-10pm Pacific time, specialized account servicing
• Titanium: 24 hour email support, phone support from 6am-10pm Pacific time, eligible for designated account management

If customer support is needed, go to Contact Us for assistance.

Unpaid Item Protection
Although all sellers receive a Final Value Fee credit when the seller closes an Unpaid Item dispute, and an Insertion fee credit by relisting and selling the item the second time, US and Canadian PowerSellers and Top-rated sellers also receive credit for Listing Feature fees for eligible listing formats and features as noted below.

Eligible listing formats Eligible Feature fees Auction-style listings Auction-style with Buy It Now Single-item Fixed Price Multiple-Item Fixed Price listings are not eligible for Unpaid Item Protection credit. Buy It Now Value Pack Gallery Plus Listing Designer Subtitle Bold Scheduled Listings 10-Day Duration Pro Pack for Motors Reserve

No sign up is required for Unpaid Item Protection. PowerSellers and Top-rated sellers automatically receive the Feature fee credits when an Unpaid Item dispute if closed, as long as PowerSellers or Top-rated seller status is retained from the listing start date through the date when the Unpaid Item dispute closes. Note that sellers must have an account in good financial standing (no overdue balances) and be a registered user (not suspended) when the fees are credited back.

Learn more about Unpaid Items or report an Unpaid Item through the Resolutions Centre.

PowerSeller Discussion Boards
Learn from other PowerSellers and Top-rated sellers, discuss issues, and share information on a discussion board that can only be accessed by PowerSellers and Top-rated sellers.

Logo Merchandise
The eBay Shop has PowerSellers logo items, such as shirts and notebooks available for purchase.

PowerSeller templates for marketing
eBay provides PowerSeller business templates customized with your personal information to use to promote your eBay business and to network with others. Click on any image below to see a full-sized version of the template and click on the links below the images to download a customizable Microsoft^TM Word file that you can customize and print yourself.

Business Card Download the colour business card. Download the black and white business card. Envelope Download the colour envelope. Download the black and white envelope. Download the colour letterhead. Download the black and white letterhead. Download the colour thank you notes. Download the black and white thank you notes.