FAQs

There is no cost to join the PowerSeller program. Membership is FREE for eligible sellers.

Every month, eBay evaluates multiple criteria to identify sellers who are eligible to be invited to the PowerSeller program. The criteria include:

• Time on site of 90 days or more
• Account is in good standing (not past due)
• Feedback and detailed seller ratings (DSRs) requirements
• Sales volumes requirements
• eBay Policy compliance

For more details on each of the criteria, see Requirements and your Seller Dashboard.

Every month, eBay evaluates multiple criteria to review PowerSellers for continued eligibility to remain in the PowerSeller program. The criteria include:

• Time on site of 90 days or more
• Account is in good standing (not past due)
• Feedback and detailed seller ratings (DSRs) requirements
• Sales volumes requirements
• eBay Policy compliance

For more details on each of the criteria, see Requirements and your Seller Dashboard. Failure to meet these requirements may result in the removal of a member's PowerSeller status.

PowerSellers benefits include:

• Top-rated seller eligibility
• Customer Support
• Unpaid Item Protection
• UPS rate discounts
• PowerSeller Discussion Boards
• Logo Merchandise
• PowerSeller templates for marketing

For details and more information, please see Benefits.

The positive Feedback rating for PowerSeller program eligibility is calculated the same way as the site Feedback rating visible on the Seller Information and Member Profile pages. The Feedback percentage is calculated:

• Based on the last 12 months
• Including repeat Feedback from members that have left Feedback for transactions that ended in different weeks
• By taking the total number of positive Feedbacks and dividing them by the total number of positive and negative Feedbacks.

Because detailed seller ratings (DSRs) enable buyers to rate specific aspects of their transactions -- item as described, communication, shipping time, and shipping and handling charges -- these ratings provide the best measure of customer satisfaction and the best way for eBay to identify good sellers.

PowerSellers that have one or more DSRs below 4.60 based on the DSRs for the previous 3 months for high-volume sellers (400 transactions or more over the last 3 months) or 12 months for all other sellers will not be eligible to be part of the PowerSeller program.

In addition, rates of 1s and 2s on DSRs with US buyers are not to exceed the following rates and counts:

• Items as described: 1.2% and a count of 3
• Communication: 2.4% and a count of 3
• Ship time: 2.4% and a count of 3
• Shipping & handling charges: 2.4% and a count of 3

A seller can check DSRs averages and rates of 1s and 2s on DSRs through their Seller Dashboard.

It is important to maintain excellent customer satisfaction on eBay, and DSRs give you a complete picture of how customers rate your performance and what you can do to improve. Track your DSRs through the Seller Dashboard and create reports to understand what DSRs need improving. Review best practices for improving DSRs.

To move up to the next PowerSeller level, you should:

• Continue to comply with all of the PowerSeller program criteria
• Reach and maintain the next tier's annual total sales or transactions across eBay's marketplaces: eBay.ca, and eBay Motors.

Make sure you are opted in to receive advanced selling communications for PowerSellers by mail, email, and telephone, by visiting the Notification Preferences area of your My eBay page.
eBay will automatically notify and congratulate you via email when you reach the next tier.

Every month eBay looks at your following past data:

• Sales volume for the prior 12 months
• Transactions for the prior 12 months

Your PowerSeller tier is determined by the highest tier a seller achieves across all metrics:

Example 1: Seller A

Time Duration	Total Sales	= PS Tier	Total Transactions	= PS Tier
12 months	$140,500	Gold	3,623	Silver

Seller A meets the Gold tier.

Example 2: Seller B

Time Duration	Total Sales	= PS Tier	Total Transactions	= PS Tier
12 months	$123,500	Gold	14,010	Gold

Seller B meets the Gold tier.

If your account falls below the program criteria, you will automatically receive an alert email. Except for PowerSeller status removal due to policy violations, you will have 30 days to bring your account back into compliance. During this time, please feel free to Contact Us - we can provide insight and education to help you maintain your PowerSeller status. If, after the 30-day grace period, your account still falls below the requirements, you may lose your PowerSeller status. However, this will not prevent you from achieving PowerSeller status in the near future.

If you violate the Shill Bidding, Feedback Manipulation, or Counterfeits policies, which are considered severe policy violations, you may lose your PowerSeller status for a minimum of 180 days. Additionally, repeated violations of any other eBay policies may result in the loss of PowerSeller status. The maximum number of policy violations varies by PowerSeller tier and are outlined in the PowerSeller Requirements.

Visit the Seller Information Centre to view a list of essential eBay tools to help you learn more about selling on eBay.

To comply, you must not violate the Shill Bidding, Feedback Manipulation, or Counterfeits policies— these policies are considered severe and may result in loss of status for a minimum of 180 days. In addition, repeated violations of any other eBay policies may result in the loss of PowerSeller status. The maximum number of policy violations varies by PowerSeller tier and are as follows:

	Bronze	4 violations in a 90-day period
	Silver/Gold	5 violations in a 90-day period
	Platinum	6 violations in a 90-day period
	Titanium	7 violations in a 90-day period

Examples of Policies:
Shill Bidding Excessive Shipping and Handling Accepted Payments Misrepresentation of Identity Transaction Interference Site Interference User Agreement violations that are     not List Practices	Links Policy Misleading Titles Payment Surcharges Spam No Item Listings Search & Browse Manipulation

If you no longer wish to enjoy the benefits of the PowerSeller program including eligibility for Top-rated seller status, you can contact us and we'll remove you from the program.

Visit the PowerSeller pages and the PowerSeller Discussion Board frequently to read the latest news and take advantage of the most current PowerSeller-only promotions.

The new eBay Top-rated seller status recognizes PowerSellers who consistently provide the best experiences to their customers. The program differentiates sellers by their relative performance and offers incentives and rewards for providing great buyer experiences.

The programs and benefits are different on eBay.ca and eBay.com

Benefits for sellers with the Top-rated status on eBay.ca

• Fee discount. Canadian Top-rated sellers on eBay.com will receive the maximum 20% discount on Final Value Fees for their items listed on eBay.com and eBay.ca.
• Increased search visibility on eBay.com. Top-rated sellers will get increased search exposure on their Fixed Price Listings in Best Match search results on eBay.ca and eBay.com.
• Prominent badge on their item pages. The new eBay Top-rated seller badge will be displayed on search results pages, sellers' item pages and other member profile pages.

Benefits for sellers with the Top-rated status on eBay.com

• Fee discount. Canadian Top-rated sellers will receive the maximum 20% discount on Final Value Fees for their items listed on eBay.ca and eBay.com.
• Increased search visibility on eBay.ca. Top-rated sellers will get increased search exposure on their Fixed Price Listings in Best Match search results on eBay.ca.
• Prominent badge on their item pages. The new eBay Top-rated seller badge will be displayed on search results pages, sellers' item pages and other member profile pages. We will also begin testing the badge in search results pages on eBay.ca and eBay.com.

To qualify as an eBay Top-rated seller on eBay.ca, you need to:

• Meet all the quality requirements for the PowerSeller program (you will automatically be opted-in the Powerseller program)
• Meet the sales volume requirements for Top-rated seller status: 100 transactions and $3,000 in GMV over the past 12 months with Global buyers (all buyers).
• Have no more than the maximum allowed instances of instances of 1s and 2s on all DSRs from Global buyers:
  • Sellers with 400 or more transactions over the previous 3 calendar months: No more than 0.60% of transactions with 1s or 2s on each one of the four DSRs over the past 3 months with Global buyers.
  • Sellers with 400 or more annual transactions, but less than 400 over the most recent 3 completed calendar months: No more than 0.50% of transactions with 1s or 2s on each one of the four DSRs over the past 12 months with Global buyers.
  • Sellers with less than 400 annual transactions: No more than two instances of 1s or 2s on each one of the four DSRs over the past 12 most recent completed calendar months with Global buyers. This will ensure that lower volume sellers are not disqualified based on a single transaction.
• Compliance with Selling Practices policy.

To qualify as an eBay Top-rated seller on eBay.com, you need to:

• Meet all the quality requirements for the PowerSeller program (you will automatically be opted-in the Powerseller program)
• Meet the sales volume requirements for Top-rated seller status: 100 transactions and $3,000 in GMV over the past 12 months with U.S. buyers
• Have no more than the maximum allowed instances of instances of 1s and 2s on all DSRs from U.S. buyers:
  • Sellers with 400 or more transactions over the previous 3 calendar months: No more than 0.50% of transactions with 1s or 2s on each one of the four DSRs over the past 3 months with U.S. buyers.
  • Sellers with 400 or more annual transactions, but less than 400 over the most recent 3 completed calendar months: No more than 0.50% of transactions with 1s or 2s on each one of the four DSRs over the past 12 months with U.S. buyers.
  • Sellers with less than 400 annual transactions: No more than two instances of 1s or 2s on each one of the four DSRs over the past 12 most recent completed calendar months with U.S. buyers. This will ensure that lower volume sellers are not disqualified based on a single transaction.
• Compliance with Selling Practices policy.

Buyers will see "Top-rated seller" with the Top-rated seller icon in the upper right corner of the item page for items listed by Top-rated sellers. Beneath the badge and the seller's user name, these three points will appear:

• Consistently receives highest buyers' ratings
• Ships items quickly
• Earns a track record of excellent service

Buyers see the Top-rated seller badge on Top-rated sellers' item pages and search results pages.

Sellers who no longer meet all the eBay Top-rated seller requirements but continue to meet PowerSeller requirements will no longer have Top-rated seller status or benefits, but will retain current PowerSeller status and benefits if they qualify.

Top-rated seller and PowerSeller status are evaluated monthly and sellers will be able to see how they are trending to meet those requirements on their Seller Dashboard.