Welcome. If you’ve got what it takes to be an eBay Top Rated seller, congratulations! More sales and big savings are waiting for you.
See the benefits of being an eBay Top Rated seller
To qualify for Global Top Rated status, your eBay seller account must meet these requirements (calculated according to all sales, regardless of buyer location)
To qualify for Top Rated status on eBay.com, your eBay seller account must meet these requirements (calculated according sales made to U.S. buyers only)
Additionally, those who can upload tracking data on 90% of transactions to U.S. buyers will qualify for additional boost in Best Match.
How will I know if I’m a Top Rated seller?
On the 20th of each month, eBay evaluates your status and will send you an email before the end of the month to let you know that you’ve met the current standards. Check your Seller Dashboard for your current status.
Do I have to offer returns and 1-day handling?
No, you can choose which listings to offer returns and 1-day handling. But remember: only those listings offering both services will qualify for the highest average boost in Best Match on eBay.com.
When—and why—is eBay launching the new Top Rated Plus seal?
As of November 2012 on eBay.com, a new Top Rated Plus seal appears on each listing that offers a 1-day handling time and 14-day or longer money back returns policy. When buyers see the seal, they'll know the item ships fast—from an experienced seller—and that they can return the item, hassle-free, within a reasonable window of time.
Are there any listings that may be exempt from offering 1-day handling and 14-day or better returns that are eligible for the Top Rated Plus seal?
To qualify for the Top Rated Plus seal on eBay.com, a listing must be from a US Top Rated seller, as well as offer both 1-day handling and a 14-day or better return policy. There are no exceptions.
US Top Rated sellers will continue to be eligible for the maximum average Best Match boost on listings within the Bullion, Gift Cards and Tickets categories that offer 1-day handling, but do not accept returns. Similarly, listings from US Top Rated sellers offering a freight shipping service and a 14-day or better return policy will also be eligible for the discount without offering a 1-day handling time. However, to qualify for the Top Rated Plus seal on eBay.com, the exceptions mentioned above will need to offer both 1-day handling and 14-day or better returns policy.
Are there any listings that may be ineligible for the Top Rated Plus seal?
Listings created on Half.com, items listed only in the Real Estate and Specialty Services categories and listings offering only local pick-up, will not qualify for the Top Rated Plus seal.
What and when is the evaluation cycle?
eBay Top Rated seller status is evaluated on the 20th of each month. For all criteria except tracking, sellers with 400 or more transactions over the past three months are evaluated on their transactions with all buyers from the last three calendar months (Global Top Rated program) and on their transactions with U.S. buyers from the last three calendar months (US Top Rated program). For all other sellers, the rates are calculated from transactions over the last 12 calendar months.
If I lose my eBay Top Rated seller status, can I get it back?
Yes, if you lose your eBay Top Rated seller status, we’ll send you an email notification and you’ll see the change in status on your Seller Dashboard. When you once again meet the criteria, you’ll be automatically reinstated and will qualify for benefits on the next evaluation date. You can always check your Seller Dashboard to see where you stand.
Are there exceptions to the tracking requirement for the US Top Rated program?
Yes, the following items will not be required to have tracking uploaded to meet the US Top Rated seller tracking requirement:
eBay Top Rated sellers are a select group of sellers who offer great service to buyers.
eBay is the world’s largest online marketplace with:
Show off your great service with the new Top Rated Plus seal -- Starting November 12
Top Rated Sellers will get the new seal on listings offering 1-day handling and 14-day or longer returns with money-back option.