SafeHarbour is eBay's full service customer support and educational resource to ensure safe online trading at eBay and elsewhere on the Internet. SafeHarbour consists of several elements designed to keep the eBay community safe.

Feedback Forum: eBay's system to learn more about your trading partner.

Customer Support: Dedicated staff available to answer your questions 24 hours a day, 7 days a week.

Understanding eBay Auctions: Helpful tips on how eBay works, and how you can ensure a pleasant trading experience.

Insurance: Free coverage of up to C$120 on qualified items.