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Making eBay Shipping Simple

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 UPS FAQs  
What kinds of UPS accounts are available?

Daily Pickup Account
When you open a Daily Pickup Account*, a UPS driver will stop by your location every Monday through Friday to pick up your ground, air, and international packages. A weekly service charge will apply, based on your weekly shipping volume. The weekly service charge will be billed to your UPS Account.
 
*Certain restrictions and charges may apply. See UPS.com® for further details.
 
Occasional Account
An Occasional Account gives you the convenience of weekly billing without a weekly service charge or daily pickup.
 
Can I get my packages picked up if I don't have a UPS Daily Pickup Account?
Yes. If you don't have a UPS Daily Pickup Account, or you don't have a UPS account at all, UPS On-Call Pickup® Service gives you the convenience of having your shipment picked up at your home or office simply by scheduling your pickup via UPS.com or by calling 1-800-Pick-UPS®. In most areas, you can request a same day pickup. Otherwise, you can schedule a pickup in advance for the next business day, or later in the week, regardless of where you are located. A $2 charge applies for all same-day pickup requests made by calling 1-800-Pick-UPS. You can avoid this cost by making your same day request on UPS.com or by making a future-day request.
 
What do I do if my package was damaged?
To report a damaged package electronically, please visit UPS.com and follow these steps:
  1. Select Support
  2. Select Customer Service
  3. Select E-mail UPS
  4. Select Report a Damaged Package
  5. Complete all of the required fields on the e-mail form, and submit

 
You may also call UPS Customer Service at: 1-800-Pick-UPS.
 
Helpful Links

Packaging Tips
 
Find a UPS Drop-off Location
 
The UPS Store?
Store finder and services
 
Open a UPS Account
 
UPS Customer Service
 
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