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Contacting eBay members


It's easy to contact other eBay members to ask questions about an item or transaction, and you can always find your messages in My eBay.

Ask a question about an item

You can ask questions before, during, or after a sale. Here's how:

  1. Read the listing thoroughly. You'll sometimes find FAQs or Questions from other members in the item description or in the section below the item description.

  2. On the listing page, click the Ask a question link.

  3. On the Find answers page, choose the topic that best fits your question, and look for your question in any Q&A that appears.

  4. If you can't find your question, under Did we answer your questions? select No, I want to contact the seller, and then click the Continue button.

  5. On the next page, enter your question in the space provided. Depending on the topic you selected in Step 3, you may be asked for additional information related to your question.

  6. Enter the verification code for security purposes, and then click the Send button.

Note: Not all sellers accept questions before you buy an item, but all sellers will accept questions after you've bought an item.

Send a message to another member

You can send a message to another member through eBay Messages.

Here's how it works:
  1. Click the username of the member you want to email.

  2. On the member's My World page, click the Contact member link.

  3. A dialog box will appear. Under For item, select an item you've bought or are watching from the drop-down menu, or select Enter item number and enter the item number of the listing you're asking about.

  4. Click the Continue button.

  5. On the Find answers page, choose the topic that best fits your question, and look for your question in any Q&A that appears.

  6. If you can't find your question, under Did we answer your questions? select No, I want to contact the seller, and then click the Continue button.

  7. On the next page, enter your question in the space provided. Depending on the topic you selected, you might be asked for additional information related to your question.

  8. Enter the verification code for security purposes, and then click the Send button.

Note: If your question is not about a specific item the member is selling, select the It's not about an item check box in step 3 above. After clicking the Continue button, you'll be taken to a page where you can enter your question and click the Send button.

We'll keep your email address, and that of the other member, confidential. You can view and respond to your messages by visiting My eBay and clicking the Messages tab. 

Some limitations

One of our top priorities is protecting our members, so we don't allow contact information to be used to complete sales off our site. When this happens, it poses a risk of fraud and buyers and sellers aren't covered by our protection programs if something goes wrong. If a buyer or seller asks you to complete a transaction outside of eBay, please let us know.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.