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Contacting your seller

If you need to contact your seller, follow the steps below.  

Contacting a seller

To contact a seller, use the Ask a question link in the listing.

  1. Click the Ask a question link near the bottom of the listing. You may be asked to sign in.

  2. On the Find Answers page, choose the topic that best fits your question, and look for your question.

  3. If you can't find your question, in the Did we answer your questions? section, select No, I want to contact the seller, and then click the Continue button.

  4. Enter your question. Depending on the topic you selected in Step 2, you may be asked for additional information.

  5. Enter the verification code for security purposes, and then click the Send button.

Note: Not all sellers accept questions before you buy an item, but all sellers accept questions after you've bought an item.

If you need to find the listing:
  1. Click My eBay at the top of most eBay pages.

  2. Click the Purchase History link in the left column.

  3. Click the listing.

After successfully completing a transaction, you may be able to request your seller's contact information:
  1. Click the Advanced search link at the top of the eBay home page.

  2. Click the Find contact information link in the Members section on the left side of the page.

  3. Enter the seller's username and item number.

  4. Click the Search button.

Keeping your contact information current

Make sure we always have your current contact information, so sellers can contact you after you win an item. If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information.

Find out about changing your contact information

About your privacy

Because your privacy is important to us, you can request contact information only for members who have completed a transaction with you.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

Have a question? We can help.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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