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Revising a seller’s Feedback

A seller may ask you to revise negative or neutral Feedback that you gave. When this happens, we’ll send you an email notification. If you agree to revise the seller’s request, click the Accept request button in the email to display the Revise seller’s Feedback page. To decline the seller’s request, click the Decline request button to display the Decline seller’s Feedback request page.

To revise a seller’s Feedback:

  1. Select the radio button that indicates your revised Feedback rating.

    Note: you can’t change a Neutral rating to a Negative rating.

  2. Enter your revised comment in the “Revise comment” text box.

  3. Select the number of stars that indicate your revised rating for each of the following:

    • How accurate was the item description?

    • How satisfied were you with the seller’s communication?

    • How quickly did the seller ship the item?

    • How reasonable were the shipping and handling changes?

  4. Click the Revise Feedback button.

  5. Review the original and revised Feedback.

    • To confirm your changes, click the Confirm button.

    • To go back and revise your changes, click Edit.

To decline the seller’s request:

  1. Click the Keep original Feedback button. This displays the Decline seller’s Feedback request page.

  2. Under “Tell the seller your reason for declining the request”, select the button that best describes your reason. If your reason is not represented, you can select Other and provide a reason. If you’d rather not share your reason, select I don’t want to share the reason with the seller.

  3. Click the Submit button.

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