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Solving credit card problems

What should I do if my credit card is declined?

If your credit or debit card is declined during seller verification, when making payment, or at some other time, you'll need to contact the issuer of your card. Here are some things you need to know:

  • eBay will verify your account by placing a temporary $1.00 hold on the card. This is a common way of making sure a card is active. If you don't have at least $1.00 available on the card, it will be declined. This charge is a temporary hold and it will be released soon. It is up to the issuer of your card to release the hold.

  • Make sure that you don't have daily transaction limits in place that are less than the amount you are trying to pay. For example, if you have a daily limit of $100 on your card, and you try to make a payment of $150, it will be declined.

  • If the card is new, make sure it's been activated.

  • Verify that the billing address your card issuer has on file for you is identical to the one you are using on eBay. If you've recently moved, double-check that that your card issuer has your new address. For verification purposes, make sure that the name and address you enter on eBay matches exactly what shows on your credit card statement.

  • If you have two names on the card, or a business and a personal name, make sure you are entering the names in the same order that they appear on your statement. If you need to, use one of the address boxes.

  • You usually can't use a pre-paid credit card to verify your account. If you continue to have problems using a credit card to pay your eBay fees, you can make a one-time payment using another method.

What should I do if I see a charge from eBay that I don't recognize?

Here's some information to help explain the charges on your credit card statement, and what to do if you have questions.

Is the charge from something you've sold?

Is the charge from something you bought?

Have a question about account security?

Need more info?

  • If you still have questions, we're here to help. Contact us.

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