Selling Manager Pro: Editing emails sent to buyers
eBay automatically sends an email to your buyer when any of the following things happen:
The buyer completes checkout
If the buyer hasn't paid after 48 hours
If the buyer's order is updated with payment or shipping information
If the buyer hasn't left Feedback after 26 days
If you're a Selling Manager Pro subscriber, you have the option of adding your own message to some of these emails.
To customize buyer emails:
eBay at the top of most eBay pages. You may need to sign in.
Place your pointer over the Account tab, and then click Manage communications with buyers.
On the next page, select the kind of email you want to edit.
Click the Add a message link.
Enter the message you want to include.
Note: You can also add a logo to your emails.