If you're not able to complete the sale with the winning bidder of an auction, or if you have duplicate items for sale, you can send a Second Chance Offer to anyone who bid on your listing (except for the winning bidder). If you have more than one duplicate item for sale, you can send more than one Second Chance Offer.
When you send a Second Chance Offer, you give the bidder the chance to buy the item at a Buy It Now price equal to their last bid amount. It's up to the buyer to decide whether to accept the offer.
When to use a Second Chance Offer
In general, you can make a Second Chance Offer if your listing meets these criteria:
The listing is in auction-style format.
Any of these situations apply:
You only have one item to sell and the reserve price (if applicable) was not met.
You only have one item to sell and the winning bidder did not pay. (You must cancel the original transaction before starting the Second Chance Offer process.)
You have additional duplicate items to sell. (You must cancel all transactions that you will not be able to honor before starting the Second Chance Offer process.)
Learn more about what to do when a buyer doesn't pay.
How it works
When you send a Second Chance Offer, the bidder receives an email with the opportunity to buy the item at a Buy It Now price equal to their last bid amount. It's up to the buyer to decide whether to accept the offer.
For example, if the bidder's last shown bid was $75.31, your offer automatically contains a Buy It Now price of $75.31.
In a few eBay Motors and Business & Industrial categories, you can specify the offer price as long as it's less than or equal to the item's reserve price.
Business & Industrial
Healthcare, Lab & Life Science > Imaging & Aesthetics Equipment
Heavy Equipment (includes all subcategories)
Printing & Graphic Arts > Commercial Printing Presses
Restaurant & Catering > Concession Trailers & Carts > Concession Trailers
Sending an offer
To send a Second Chance Offer:
Go to My eBay > Sold or Unsold
From the Actions drop-down menu next to the item, select Second Chance Offer.
Select the quantity of items you have to sell, the duration of the offer, and the bidders you want to send offers to.
The number of Second Chance Offers you can send depends on the quantity of duplicate items you have available. For example, if you have 4 duplicate items, you can send offers to up to 4 bidders.
We'll send you a copy of the offer email we send to your bidder.
Buyers can choose not to receive Second Chance Offers by changing their communication preferences.
Canceling an offer
To cancel a Second Chance Offer, enter the item number of the offer you want to cancel (not the original item number) at My eBay > All Selling >
End My Listing Early.
We recommend canceling a Second Chance Offer if you want to send an offer to another non-winning bidder without waiting for the first offer to expire.
Second Chance Offer guidelines
60 days after the listing ends
We send the offer to the bidder's email address with the subject line, "You have a second chance offer."
Bidders can also find and accept all Second Chance Offers in My eBay
You select the offer's duration, choosing from 1, 3, 5, or 7 days. If the bidder doesn't respond within the time period you specify, the offer expires.
You won't be able to make another offer to the same bidder, so be sure to give your bidder time to respond.
Making a Second Chance Offer is free. If the offer is accepted, you pay a final value fee
The number of offers you can send depends on the quantity of duplicate items you have available. For example, if you have 4 duplicate items, you can send offers to up to 4 bidders. However, you can't send more than one Second Chance Offer to the same bidder.
Things to keep in mind
If your winning bidder doesn't pay for the item, you can send a Second Chance Offer to the other bidders to try to complete the sale.
Make sure you've worked to resolve the issue with the winning bidder and, if unsuccessful, cancel the original transaction before sending a Second Chance Offer to another bidder. Learn more about what to do when a buyer doesn't pay.
You can leave Feedback for both the winning bidder who didn't complete the sale with you, and for the buyer who accepts the Second Chance Offer.