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Recognize Scams

Scammers will try to reach you where you least expect it, including by phone, email, or text message. Be suspicious of any unusual request for your personal or financial information. Don’t click on links that come from people you don’t know, and don’t respond. It’s safest just to delete these messages. Follow these tips to help you recognize and protect yourself from fraud and scams:

Recognize Fake Emails

Fake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: support@ebay.com"). Just because an email looks real doesn't mean it is. To report a fake email that looks like it came from eBay, forward it as an attachment to spoof@ebay.com. Here are some signs to watch out for:

Fake email Real eBay email
Fake emails often ask you to reply to the message with confidential information. We won't ask you to provide confidential information by email.
Fake emails often use urgent and threatening language and instruct you to update your information or risk account suspension. Important messages about your account will also be in the Messages tab in My eBay. eBay will not request personal data such as your password, credit card, or bank number in an email.
Fake emails might include attachments. Our emails never include attachments. If you receive a message with an attachment, don't open it.
Fake emails often have a generic greeting like "Attention eBay member." Our emails usually greet you by the first and last name you registered on your eBay account, and your eBay username.

Recognize Fake Web Pages

Fake emails often include links to fake web pages designed to trick you into giving up your financial or account information. Here are some tips to help you determine if a web address goes to a real eBay web page:

Watch out for fake URLs (web addresses)

Even if the web address contains the word "eBay", it might not be an eBay website. Real eBay web addresses have ".ebay.com/" in them. There won't be anything between the period and "ebay" and there won't be anything after the ".ca" (or .com) and the first forward slash (/).

Real eBay addresses:

Fake eBay addresses:

If you're signing in with your eBay username and password, be sure that the web address starts with https://signin.ebay.com/. Look for the "s" in "https," which indicates that you're signing in to a secure server. This is one more way you can help protect your personal information.

When in doubt, start at the eBay home page

If you want to sign in to eBay or enter personal information, the safest way is start at the eBay home page. Type www.ebay.com in your browser and go from there.

Make sure you're on a real eBay sign-in page

Before you sign in to eBay, make sure you're really on our website by checking the web address (URL) on the sign-in page. Other eBay companies and international sites have different web addresses for their sign-in page.

Sign in web addresses for eBay and our other companies:

Site Web address
eBay.ca https://signin.ebay.ca/...
Kijiji Canada https://www.kijiji.ca/t-login.html
StubHub https://www.stubhub.com/my/profile/

Sign-in web addresses for our international sites:

International eBay websites, including eBay Canada, include letters that tell what country the site is associated with. For example, the addresses for eBay France contain ".fr".

When You Buy and Sell

eBay provides a platform to connect buyers and sellers and to help people find their perfect. Here are some tips to help keep you safe when buying or selling online: