eBay is managing payments

Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.

What is managed payments?

Managing payments is essential to enhancing the buying and selling experience on eBay. It is the new way to sell and get paid on eBay. Today, eBay manages payments for thousands of sellers, with more joining every day. This gives sellers one place to sell and get paid and buyers more ways to pay. We’ve managed billions in payments for thousands of sellers since 2018. Sellers who have been identified as using eBay features and tools that are compatible with managed payments will continue to be notified to join in phases. Please make sure you are signed up for emails from eBay. As we move forward, we expect to manage payments for most sellers in 2020.

As we continue to enable accounts for managed payments, eBay will work closely with sellers to ensure that the managed payments experience reflects their needs.

Stay up-to-date here at the Seller Center, by searching eBay Help pages, or by asking questions through the Community.

  • Simpler to sell: Checkout is more flexible, with an easier experience for buyers
  • Simpler to get paid: Payouts are automatic, sent directly to your chequing account
  • Simpler to manage: Operations run smoother, with simplified fees, integrated reporting and streamlined support

Benefits for sellers

  • Buyer Choice: Offer more payment options for buyers (credit, debit, and gift cards; Apple Pay; Google Pay; PayPal and PayBright). No separate PayPal account required - for buyers or sellers.
  • Convenience: Access everything you need, all in one place: consolidated fees, customized reports, refunds and returns, and simplified protections. If you use third-party tools, there are no changes to how you use them.
  • Streamlined operations: Payouts directly into your bank account - you can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are consistently available within 2 business days of order confirmation. You also get unique order numbers for ease of reconciliation.
  • Reporting: Updated reports available for download and export from Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, and performance insights.
  • API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
  • Expanded support: Get dedicated, expert payments support during the sign-up process and whenever you need help.

Register now

If you’ve received a notification to register for managed payments, you can register in a few simple steps:

  1. Verify your information
  2. Provide a chequing account
  3. Continue selling as usual

Register Now

Once you register, nothing will change until eBay activates your account. We will notify you of your activation date in advance, and will be sharing more information about the change, how it will benefit your business, and how to take full advantage of our new, simpler approach to payments.

During the registration process you can choose to add any chequing account - whether existing or new. Please ensure that the name, address, and business information (if applicable) on your chequing account matches the name and information on your eBay account.

Information on fees will be provided before you begin your registration. Most sellers can expect to see overall savings on fees*. Watch a short video on fees here.

Most sellers will be activated by the end of 2020. Watch a brief video on registering here, or learn more on Help Hub. If you still have questions, you can request a call from one of our Payments team members there.

Your data is secure

All of the information shared during registration allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace. Our data security procedures ensure that the information you share with us is safe. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information in our Security Centre.

Managed Payments Overview FAQs

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  • What does it mean when eBay manages payments?

    When eBay manages payments, sellers can sell and get paid in one place, on eBay, and buyers have more ways to pay.

    Seller payouts are consistently initiated to their bank account within 2 business days of an order confirmation, regardless of how a buyer paid. Sellers can schedule their payout at a frequency they choose (daily as funds are available, or weekly).

    Instead of managing relationships with both eBay and PayPal, sellers can access everything they need on eBay: consolidated fees, customized reports, refunds and returns, labels, and simplified protections.

  • Is there anything I need to do right now?

    If you receive a notification, you will need to register by the communicated deadline. This will ensure your business does not experience any disruptions after the deadline has passed.

  • Why did I not receive an email about managed payments?

    If you haven’t received a notification yet, there is no other action required at this time. We are notifying sellers whose current use of features and tools are compatible with eBay managed payments. Most sellers will be enabled for managed payments in 2020, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace.

  • Do my buyers or I have to sign up with a new payment provider?

    No. The only relationship is with eBay, not with any third-party payment processors. This applies to both buyers and sellers. You just need to add a bank account to receive your payouts, and buyers would pay like they would on any other e-commerce marketplace.

  • Will there be any restrictions on product categories?

    When eBay manages your payments, any listings that violate our policies will be automatically ended. View the managed payments restricted items policy.

  • Why does eBay restrict the types of items that can be listed?

    When eBay manages the end-to-end payments experience, there are additional restrictions on which items can be sold. We are working to expand the types of items allowed by sellers in managed payments, and ensure we are compliant to support them in the future.

  • If I don’t register now, what happens?

    Managed payments is the new way to do business on eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay. If you receive a notification, we encourage you to register before the communicated deadline, to avoid any business interruption after the deadline has passed.

    Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. You will be able to track your registration progress on the Payments tab in Seller Hub.



Privacy and Data Security FAQs

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  • How are you protecting my personal and business information?

    After activating your account on managed payments, you can view and edit your information in the Account tab of My eBay. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information.

    We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access.

    You can find further information on our data security procedures in our Security Centre.

  • My buyers are sensitive about sharing payment information. How will their payments information be kept secure?

    Your buyer’s payment information is secure. eBay is currently performing its PCI level 1 compliance at the highest form of security in the payment card industry, and you are never provided access to customer payment data.

  • What are you going to do with my information?

    The information you provide will allow us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace.



  • What does it mean for my seller fees when eBay manages my payments?

    All sellers will benefit from a consolidated billing structure and more visibility into sales and payouts. Information on fees and how they are calculated will be made available at the beginning of the registration process.

  • What will my fees be?

    Information on fees and how they are calculated will be made available at the beginning of the registration process. Once eBay starts managing your payments, you will pay only one final value fee, consisting of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.

    Your final value fee will be automatically deducted from your sales proceeds, and the rest paid out to your bank account. The variable portion of the final value fee is generally returned to you in the event of a refund or cancellation, and we retain only the per order fee. You can cover the costs of refunds from your bank account or credit card when your pending payout is not sufficient to cover the refund amount.

    You will see fewer fees on your invoices, and with all your fees in one place, your reconciliation will be easier. Most sellers can expect to see overall savings.* Watch our short video on fees here.

  • Will I still get a monthly invoice?

    The majority of fees will be automatically deducted from your sales proceeds. At this time insertion fees, feature fees, subscription fees and other fees will continue to be invoiced monthly. For the fees that you are invoiced for, you can choose to pay in the same manner you do today which includes paying by bank account, credit or debit cards, or PayPal.

  • What if I have a US PayPal account and accept US dollars on eBay.com?

    As a Canadian registered seller, you will be able to actively list on eBay.com and link a Canadian bank account for your sales. We’re actively working on allowing Canadian sellers to link a US bank account to accept US dollar sales.



  • When and how will I receive my payouts?
    When eBay manages payments, payouts are sent directly to your bank account, eliminating the need to transfer funds from PayPal. We consistently initiate payouts to seller bank accounts within 2 business days of an order confirmation, regardless of the buyer’s payment method. You can schedule weekly or daily payouts to your bank account, as funds are available. Watch a short video on payouts here.
  • Do I need a bank account to receive payouts?
    Yes, payouts are sent directly to your bank account when eBay manages payments. During the registration process you can choose to add any chequing account - whether existing or new.
  • Does managed payments support direct deposit accounts?
    No, sellers enabled for managed payments can only link a chequing account to receive their payouts. Direct deposit accounts are not compatible with managed payments at this time. Please ensure to provide only a chequing account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.


Current forms of payment FAQs

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Buyer Experience FAQs

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  • What do my buyers experience?

    When eBay manages your payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayBright. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.



Listings FAQs

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  • Will I need to update my listings after signing up for managed payments?

    No. When eBay manages your payments, all of your existing listings** and buyer feedback will be automatically updated and will reflect the different ways your buyers can pay.

  • What if I list on eBay.com?

    As a Canadian registered seller, you will be able to actively list on eBay.com and link a Canadian bank account for your sales. We’re actively working on allowing Canadian sellers to link a US bank account to accept US dollar sales.



Third-party Tools FAQs

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Seller Protection & Buyer Requests FAQs

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  • Will I have seller protection?

    Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.

  • How will claims, refunds, and returns work?

    As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

    eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Center for most situations. Buyers can request refunds by canceling an order, making a return or using the eBay Money Back guarantee claim. They may also choose to directly file claims or disputes with the financial institution.

    You will have access to all refund requests via eBay resolution center. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.

    For your convenience, the costs of refunds, eBay Money Back Guarantee and payment disputes will be deducted from your pending payouts. If these are not sufficient, we will use your linked bank account, followed by credit card, to cover the balance of any owed amounts. Learn more about handling payments disputes and protections here. If you are eligible or active on managed payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.

    If a seller does not have enough funds in their Available for payout, or Pending Funds to cover the full amount of a refund, we will charge the seller’s payout bank account or automatic payment method, depending on preference, to cover the remaining amount.

  • What are payment disputes?

    Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. eBay will provide access to these externally filed requests via eBay Resolution Centre. Learn how to handle payment disputes & qualify for seller protection here.

  • How are PayPal Buyer Protection disputes handled on eBay?

    A payment dispute is created on eBay when a buyer initiates a PayPal Buyer Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee (eMBG) claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the final outcome of the payment dispute is decided by the financial institution. Sellers may qualify for protections if they follow the guidelines provided in the Handling payment disputes as a managed payments seller help page.



*Savings based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (with no 3rd party processing fees).

**Any listings that violate our policies will be automatically ended.