Welcome to the simpler way to sell on eBay
eBay is managing payments
Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.
What does it mean for eBay to manage payments?
Managing payments is a big step towards making eBay a simpler, more modern managed marketplace, and we’ve managed billions in payments for over 1 million sellers globally since 2018, with more joining every day. eBay provides sellers with one place to sell and get paid, and buyers more ways to pay.Please make sure you are signed up for emails from eBay. eBay now manages payments for most business sellers in the US, and eBay will require all sellers to register for eBay to manage their payments in 2021.
When you receive a notification from us, we recommend you register before the deadline to avoid any interruption to your business. This process consists of a few simple steps, and once you have registered we will send you further details about how to prepare your business and take full advantage of our simpler approach to payments.
- Simpler to sell: Checkout is more flexible, with an easier experience for buyers
- Simpler to get paid: Payouts are automatic, sent directly to your chequing account
- Simpler to manage: Operations run smoother, with simplified fees, integrated reporting and streamlined support
Benefits for sellers
- Choice: Buyers have more payment options (credit, debit, and gift cards; Apple Pay; Google Pay; PayPal, and PayBright). No separate PayPal account required - for buyers or sellers.
- Convenience: Access everything you need, all in one place: consolidated fees, customized reports, refunds and returns, and simplified protections. If you use third-party tools, there should be no change to how you use them.
- Streamlined operations: Regardless of how the buyer pays, payouts are initiated within 2 business days (Monday through Friday, excluding bank holidays) of order confirmation. You also get unique order numbers for ease of reconciliation.
- Reporting: Updated reports available for download and export from Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, and performance insights.
- API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
- Expanded support: Get dedicated, expert Payments support during the sign-up process and whenever you need help.
If you’ve received a notification to register for eBay to manage your payments, you can register in a few simple steps:
- Verify your information
- Provide a chequing account. You can use an existing account or open a new one.
- Continue selling as usual
Nothing will change until eBay manages your payments, and we will notify you of your activation date in advance. Advance registration allows you extra time to prepare your business, and for us to give you the best activation experience we can.
During the registration process you can choose to add any chequing account - whether existing or new. Please ensure that the name, address, and business information (if applicable) on your chequing account matches the name and information on your eBay account.
eBay require all sellers to register for eBay to manage their payments in 2021. Watch a brief video on registering here, or learn more on Help Hub. If you still have questions, you can request a call from one of our Payments team members there.
Need more information about fees?
Information on fees will be provided before you begin your registration. Most sellers can expect to see overall savings on fees*. For information about how fees apply to different categories, click here.
Your data is secure
We will update the information in your eBay account with the information you shared during registration. The information allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which help keep eBay a trusted marketplace.
As an additional security measure, eBay also supports two-factor authentication. We highly recommend sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.
Managed Payments Overview FAQs
- What does it mean when eBay manages payments?
When eBay manages payments, you can sell and get paid in one place, on eBay, and buyers have more ways to pay.
You can schedule payouts at a frequency you choose (daily, as funds are available, or weekly). Regardless of how the buyer pays, payouts are initiated within 2 business days (Monday through Friday, excluding bank holidays) of order confirmation.
Instead of managing relationships with both eBay and PayPal, you can access everything you need on eBay: consolidated fees, customized reports, refunds and returns, labels, and simplified protections.
- Is there anything I need to do right now?
When you receive a notification, you will need to register by the communicated deadline. This will ensure your business does not experience any disruptions after the deadline has passed.
- Should information from my eBay account match the bank information I provide during registration?
The person or business identified in your eBay seller profile should match the person or business listed as the owner of the bank account you identify when registering for eBay to manage your payments. For example, if the business name associated with your bank account is “Joe’s Hobby Shop,” you should use the same business name when you register for managed payments.
- Why did I not receive an email about eBay managing payments?
If you haven’t received a notification yet, you don’t need to take any action at this time. We are notifying sellers whose current use of features and tools are compatible with eBay managing payments. eBay will require all sellers to register for eBay to manage their payments in 2021.
- Do I have to sign up with a new payment processor?
No. When eBay manages payments, the only relationship is with eBay, not with any third-party payment processors. This applies to both buyers and sellers. You just need to add a bank account to receive your payouts, and buyers would pay like they would on any other e-commerce marketplace.
- Will there be any restrictions on product categories?
eBay sellers that frequently list in restricted categories must complete registration for eBay to manage their payments by their communicated deadline. After completing registration, their eBay selling experience will remain unchanged until their account is activated. eBay only manages payments for sellers when the experience supports the categories that a registered seller frequently lists in.
We will continue to support sellers through the expansion of eBay managing payments and are working to expand the types of items allowed by sellers when eBay manages payments through 2021. View the eBay restricted items policy.
- If I don’t register now, what happens?
Managing payments enhances the buying and selling experience on eBay. eBay will require all sellers to register for eBay to manage their payments in 2021. When you receive a notification, we encourage you to register before the deadline to avoid any business interruption.
Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. You will be able to track your registration progress on the Payments tab in Seller Hub.
Privacy and Data Security FAQs
- How are you protecting my personal and business information?
We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centres and authorization controls for data access.
You can find further information on our data security procedures in our Security Centre.
- Buyers are sensitive about sharing payment information. How will their payments information be kept secure?
eBay has adopted physical, technical and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standards (PCI DSS). We are currently performing PCI level one compliance at the highest form of security in the payment card industry and buyer payments data is not shared with the seller.
- What are you going to do with my information?
The information you provide will allow us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace.
- What does it mean for my seller fees when eBay manages my payments?
Information about fees charged to managed payments sellers may be found here. eBay charges one updated final value fee when your item sells. The final value fee consists of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.
Your final value fee will be automatically deducted from your earnings, and the rest paid out to your bank account. In general, the variable portion of the final value fee is returned to you in the event of a refund or cancellation, and we retain only the per order fee.
Most sellers can expect to see overall savings.*
*Savings are based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (without any 3rd party processing fees).
- Will I still receive a monthly invoice?
Beginning in late March, all of your eBay selling fees and expenses, including those that are currently invoiced, will be collected from your earnings. If your earnings are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account).
- Examples of eBay selling fees include but are not limited to: insertion fees, promoted listings, listing upgrades, and store subscription fees.
- You may find information on fees and expenses via the reports functionality in the Payments tab in Seller Hub.
- Eventually, you will no longer receive a monthly billing invoice, but depending on your monthly invoice date, you may continue to receive invoices for the two months after your account is activated. You must still pay any outstanding amounts that are reflected on billing invoices that you receive during this time. Charges will not be duplicated.
- When and how will I receive my payouts?
When eBay manages payments, payouts are sent directly into your bank account. You can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are initiated within 2 business days (Monday through Friday, excluding bank holidays) of order confirmation. Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 3 business days. Watch a short video on payouts here.
- Do I need a bank account to receive payouts?
Yes, payouts are sent directly to your bank account when eBay manages your payments. During the registration process you can choose to add any chequing account - whether existing or new.
- Can my payouts be sent via direct deposit accounts to PayPal accounts?
PayPal direct deposit accounts are not compatible with eBay managing payments at this time. When eBay manages your payments, you must link a bank account (not a PayPal routing number) to receive your payouts. Please make sure you provide only a chequing account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.
- What if I want to receive payouts in US dollars?
In late spring, we will expand our payout functionality to allow sellers registered on eBay.ca to choose to receive payouts in US dollars. At that time, sellers will receive more details on how to register or update their current information if they have already registered. Please note that a US dollar denominated chequing account from a Canadian bank will be required to use this functionality.
Current forms of payment FAQs
- What payment methods are supported when eBay manages payments?
When eBay manages payments, buyers can pay using credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayBright.
Buyer Experience FAQs
- What do buyers experience when eBay manages payments?
When eBay manages payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayBright. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
- Will I need to update my listings after registering to have eBay manage payments?
No. When eBay manages your payments, all of your existing listings** will be automatically updated and will reflect the different ways buyers can pay.
Note that when eBay manages your payments, your listings are automatically updated to reflect all the ways buyers can pay. Please refrain from specifying preferred payment methods in your listings. For more information, see our listing policies.
International Selling FAQs
- How does international selling work?
If you offer to ship internationally, your listings may appear in buyer searches on supported international eBay sites. You may also limit the countries you ship to by selecting specific regions in your listing settings. You may create listings on select eBay sites outside of Canada, such as the United States (www.ebay.com) and the United Kingdom (www.ebay.co.uk). Your earnings from these sales will be disbursed to you in CAD.
We will continue to expand international selling to more countries in the coming months. If you directly list on eBay sites outside of Canada, you will receive a tax invoice each month related to international selling costs. Unlike your monthly invoice for fees, the tax invoice is not a bill, and is for your records only. Please note, additional fees may apply if either the buyer's registered address or the delivery address for the item is located outside of Canada. For more details on international selling on eBay, click here.
- Can buyers from outside of Canada purchase from me when eBay manages my payments?
Most non-Canadian buyers can shop and pay on the ebay.ca site as they do today. If they are buying from participating Canadian-based sellers, in most cases, the non-Canadian buyer can pay using their locally supported forms of payment.
Third-party Tools FAQs
- I use third-party tools to manage my business. Will these integrations still work when eBay manages my payments?
If you use third-party tools that integrate with eBay APIs to manage your listing, inventory, and order management activities, to reconcile finances, or issuing refunds, there should be no change in how you use those tools when eBay manages your payments. Please contact your individual third-party provider regarding questions specific to their service offerings.
- Will I need to modify my eBay API integrations to accept these payments?
If you are directly integrated with eBay APIs or MIP, you may need to make updates to get new payments data and functionality. You will need to integrate the Finance API to get payout details. Learn more about the payments API in our developers program portal.
Seller Protection & Buyer Requests FAQs
- Will I have seller protection?
Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.
- How will claims, refunds, and returns work?
When eBay manages your payments, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.
eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Centre for most situations. Buyers can request refunds by canceling an order, making a return or using the eBay Money Back guarantee claim. They may also choose to directly file claims or disputes with the financial institution.
You will have access to all refund requests via eBay Resolution Centre. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
We will deduct expenses resulting from refunds, claims or disputes directly from your earnings. If your earnings are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days. If eBay manages your payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.
- What are payment disputes?
Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. eBay will provide access to these externally filed requests via eBay Resolution Centre. Learn how to handle payment disputes & qualify for seller protection here.
- How are PayPal Buyer Protection disputes handled on eBay?
A payment dispute is created on eBay when a buyer initiates a PayPal Buyer Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the final outcome of the payment dispute is decided by the financial institution. Sellers may qualify for protections if they follow the guidelines provided in the Help Hub.
*Savings based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (with no 3rd party processing fees).
**Any listings that violate our policies will be automatically ended.