eBay is managing payments

Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.

What does it mean for eBay to manage payments?

Managing payments is a big step towards making eBay a simpler, more modern managed marketplace, and we’ve managed billions in payments for over 1 million sellers globally since 2018, with more joining every day. eBay provides sellers with one place to sell and get paid, and buyers more ways to pay.

Please make sure you are signed up for emails from eBay. eBay now manages payments for most business sellers in the US, and eBay will require all sellers to register for eBay to manage their payments in 2021.

When you receive a notification from us, we recommend you register before the deadline to avoid any interruption to your business. This process consists of a few simple steps, and once you have registered we will send you further details about how to prepare your business and take full advantage of our simpler approach to payments.

Stay up-to-date here at the Seller Centre, by searching eBay Help pages, or by asking questions through the Community.

  • Simpler to sell: Checkout is more flexible, with an easier experience for buyers
  • Simpler to get paid: Payouts are automatic, sent directly to your chequing account
  • Simpler to manage: Operations run smoother, with simplified fees, integrated reporting and streamlined support

Benefits for sellers

  • Choice: Buyers have more payment options (credit, debit, and gift cards; Apple Pay; Google Pay; PayPal, and PayBright). No separate PayPal account required - for buyers or sellers. Buyers who pay with Apple Pay or Google Pay are likely to be new to eBay.
  • Convenience: Access everything you need, all in one place: consolidated fees, customized reports, refunds and returns, and simplified protections. If you use third-party tools, there should be no change to how you use them.
  • Streamlined operations: Regardless of how the buyer pays, payouts are sent to your bank within 2 business days (Monday through Friday, excluding bank holidays) after the buyer’s payment is confirmed. You also get unique order numbers for ease of reconciliation.
  • Reporting: Updated reports available for download and export from Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, and performance insights.
  • API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
  • Expanded support: Get dedicated, expert Payments support during the sign-up process and whenever you need help.

Getting paid on eBay

Learn more about what you need to provide and how the payout process works.

Register now

If you’ve received a notification to register for eBay to manage your payments, you can register in a few simple steps:

  1. Verify your information
  2. Provide a chequing account. You can use an existing account or open a new one.
  3. Continue selling as usual

Register Now

Nothing will change until eBay manages your payments, and we will notify you of your activation date in advance. Advance registration allows you extra time to prepare your business, and it allows us to give you the best activation experience we can.

During the registration process you can choose to add any chequing account - whether existing or new. Please ensure that the name, address, and business information (if applicable) on your chequing account matches the name and information on your eBay account.

We will require all sellers to register for eBay to manage their payments in 2021. Watch a brief video on registering here, or learn more on Help Hub. If you still have questions, you can request a call from one of our Payments team members there.

Need more information about fees?

Information on fees will be provided before you begin your registration. Most sellers can expect to see overall savings on fees*. For information about how fees apply to different categories, click here.

Your data is secure

We will update the information in your eBay account with the information you shared during registration. This information allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace.

Our data security procedures ensure that the information you share with us is safe. We will use and share the information you submit as described in the User Agreement, the Payments Terms of Use and the User Privacy Notice. Learn more about how eBay protects your personal information in our Security Centre.

As an additional security measure, eBay also supports two-factor authentication. We highly recommend that sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.

Managed Payments Overview FAQs

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  • What does it mean when eBay manages payments?

    When eBay manages payments, you can sell and get paid in one place, on eBay, and buyers have more ways to pay.

    You can schedule payouts at a frequency you choose (daily, as funds are available, or weekly). Regardless of how the buyer pays, payouts are initiated sent to your bank within 2 business days (Monday through Friday, excluding bank holidays) after the buyer’s payment is confirmed.

    Instead of managing relationships with both eBay and PayPal, you can access everything you need on eBay: consolidated fees, customized reports, refunds and returns, labels, simplified protections, and tax documentation (Form 1099Ks).

  • Is there anything I need to do right now?

    When you receive a notification, you will need to register by the communicated deadline. This will ensure your business does not experience any disruptions after the deadline has passed.

  • Should information from my eBay account match the bank information I provide during registration?

    The person or business identified in your eBay seller profile should match the person or business listed as the owner of the bank account you identify when registering for eBay to manage your payments. For example, if the business name associated with your bank account is “Joe’s Hobby Shop,” you should use the same business name when you register for managed payments.

  • Why did I not receive an email about eBay managing payments?

    If you haven’t received a notification yet, you don’t need to take any action at this time. We are notifying sellers whose current use of features and tools are compatible with eBay managing payments. We will require all sellers to register for eBay to manage their payments in 2021.

  • Do I have to sign up with a new payment processor?

    No. When eBay manages payments, the only relationship is with eBay, not with any third-party payment processors. This applies to both buyers and sellers. You just need to add a bank account to receive your payouts, and buyers will pay like they would on any other e-commerce marketplace.

  • Will there be any restrictions on product categories?

    eBay sellers that frequently list in restricted categories must complete registration for eBay to manage their payments by their communicated deadline. After completing registration, their eBay selling experience will remain unchanged until we activate their account. eBay only manages payments for sellers when the experience supports the categories that a registered seller frequently lists in.

    We will continue to support sellers through the expansion of eBay managing payments and are working to expand the types of items allowed by sellers when eBay manages payments through 2021. View the eBay restricted items policy.

  • Are charity and donations listings supported?

    We do support charity and donations when eBay manages your payments. Community sellers can learn more here, and direct charity sellers can find more information here.

  • If I don’t register now, what happens?

    Managing payments enhances the buying and selling experience on eBay. We will require all sellers to register for eBay to manage their payments in 2021. When you receive a notification, we encourage you to register before the deadline to avoid any business interruption.

    Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. You will be able to track your registration progress on the Payments tab in Seller Hub.



Privacy and Data Security FAQs

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  • Why does eBay require my social security number for registering my account?

    eBay only requests the information required to keep you safe and pay out your earnings. Now that eBay manages payments, we send funds directly to your bank account instead of PayPal. For sellers’ convenience, we require only the last 4 digits of the Social Security Number, with full SSN later, if required for tax compliance.

    Earning and keeping your trust is our priority. eBay protects your personal data through safeguards such as physical access restrictions for our data centers, and using encryption when transmitting and storing sensitive information (such as bank account numbers and credit card details), and firewalls to prevent intruders from accessing our internal systems.

  • How are you protecting my personal and business information?

    When eBay manages your payments, you can view and edit your information in the Account tab of My eBay. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information.

    We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centres and authorization controls for data access.

    You can find further information on our data security procedures in our Security Centre.

  • Buyers are sensitive about sharing payment information. How will eBay keep their payments information secure?

    eBay has adopted physical, technical, and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standards (PCI DSS). We are currently performing PCI level one compliance at the highest form of security in the payment card industry, and buyer payments data is not shared with the seller.

  • What are you going to do with my information?

    The information you provide will allow us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace.



  • What does it mean for my seller fees when eBay manages my payments?

    You can find Information about fees charged to sellers who have eBay managing payments here. eBay charges one updated final value fee when your item sells. The final value fee consists of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.

    Your final value fee will be automatically collected from your earnings, and the rest paid out to your bank account. In general, the variable portion of the final value fee is returned to you in the event of a refund or cancellation, and we retain only the per order fee. Most sellers can expect to see overall savings.*

    *Savings are based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (without any 3rd party processing fees).

  • Will I still receive a monthly invoice?

    We will collect all of your eBay selling fees and expenses, including those were previously invoiced, from your earnings. If your earnings are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account).

    • Examples of eBay selling fees include but are not limited to: insertion fees, promoted listings, listing upgrades, and store subscription fees.
    • You may find information on fees and expenses via the reports functionality in the Payments tab in Seller Hub.
    • Eventually, you will no longer receive a monthly billing invoice, but depending on your monthly invoice date, you may continue to receive invoices for the two months after your account is activated. You must still pay any outstanding amounts that are reflected on billing invoices that you receive during this time. Charges will not be duplicated.


  • When and how will I receive my payouts?

    When eBay manages payments, funds from your sales are made available within 2 business days after the buyer’s payment is confirmed. You may choose to receive payouts of available funds daily or weekly. Please note that payouts are only sent to your bank on business days (Monday through Friday, excluding bank holidays). All fees and expenses related to your sales are deducted from your funds prior to payout. Examples of eBay selling fees include but are not limited to: insertion fees, promoted listings, listing upgrades, and Store subscription fees.

    You will find details of your payouts, including all related fees and expenses, in the Reports section of Seller Hub or Seller Dashboard section of My eBay.

    If you choose to receive payouts daily, payouts of available funds are sent to your bank within 2 business days after your buyer’s payment is confirmed. In the event of a bank holiday, the payout will be made on the following business day.

    If you choose to receive payouts weekly, payouts of available funds are sent to your bank on Tuesdays. If a Tuesday falls on a bank holiday, the payout will be made on the following business day.

    Once payouts are sent, your bank will generally take 1-3 additional business days to make the funds from these payouts available to you. Watch a short video on payouts here.

  • Do I need a bank account to receive payouts?
    Yes, we send payouts directly to your bank account when eBay manages your payments. During the registration process you can choose to add any chequing account - whether existing or new.
  • Why are payouts still going to PayPal after eBay begins to manage my payments?

    If a buyer has committed to a listing (i.e. listing has an accepted offer, active bid, or the buyer has committed to buy the item) before eBay manages payments on your account, PayPal will process the transaction and you will receive payment for that item in your PayPal account.

    This is to ensure buyers have a consistent payments experience from start to finish. Moving forward, eBay will pay out earnings from your other existing listings or newly-created listings directly to your bank account, not your PayPal account.

  • Can eBay send my payouts via direct deposit accounts to PayPal accounts?
    PayPal direct deposit accounts are not compatible with eBay managing payments at this time. When eBay manages your payments, you must link a bank account (not a PayPal routing number) to receive your payouts. Please make sure you provide only a chequing account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.
  • Why can’t I get funds the same day like I do today in PayPal?

    We aim to pay you as quickly as possible, but are dependent on the credit card brands (Visa, MasterCard, American Express, etc.) and banks for payout processing and timely funds settlement.

  • Does eBay earn interest on funds before they are paid out to sellers?

    Payouts for eBay transactions are initiated to sellers’ bank accounts within 2 business days (Monday to Friday, excluding bank holidays), unless the seller requests weekly payouts. eBay does not earn interest on pending payments, payments scheduled for payout, or payments that are in the process of being paid out.



Current forms of payment FAQs

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Buyer Experience FAQs

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  • What do buyers experience when eBay manages payments?

    When eBay manages payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit. Buyers who pay with Apple Pay or Google Pay are likely to be new to eBay.

    They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.



Listings FAQs

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International Selling FAQs

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  • How does international selling work?

    If you offer to ship internationally, your listings may appear in buyer searches on supported international eBay sites. You may also limit the countries you ship to by selecting specific regions in your listing settings. You may create listings on select eBay sites outside of Canada, such as the United States (www.ebay.com) and the United Kingdom (www.ebay.co.uk). We will send your earnings from these sales to your checking account in US Dollars.

    We will continue to expand international selling to more countries in the coming months. If you directly list on eBay sites outside of Canada, you will receive a tax invoice each month related to international selling costs. Unlike your monthly invoice for fees, the tax invoice is not a bill, and is for your records only. Please note, additional fees may apply if either the buyer's registered address or the delivery address for the item is located outside of Canada. For more details on international selling on eBay, click here.

  • Can buyers from outside of Canada purchase from me when eBay manages my payments?

    Most non-Canadian buyers can shop and pay on the ebay.ca site as they do today. If they are buying from participating Canadian-based sellers, in most cases, the non-Canadian buyer can pay using their locally supported forms of payment.



Third-party Tools FAQs

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Seller Protection & Buyer Requests FAQs

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  • Will I have seller protection?

    Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. We designed seller protection at eBay to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.

  • How will claims, refunds, and returns work?

    When eBay manages your payments, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

    eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Centre for most situations. Buyers can request refunds by canceling an order, making a return or using the eBay Money Back guarantee claim. They may also choose to directly file claims or disputes with the financial institution.

    You will have access to all refund requests via eBay Resolution Centre. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and return refunds to the original payment method the buyer used at time of purchase.

    We will deduct expenses resulting from refunds, claims or disputes directly from your earnings. If your earnings are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days. If eBay manages your payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.

  • What are payment disputes?

    Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. eBay will provide access to these externally filed requests via eBay Resolution Centre. Learn how to handle payment disputes & qualify for seller protection here.

  • How are PayPal Buyer Protection disputes handled on eBay?

    When a buyer initiates a PayPal Buyer Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution, eBay creates a payment dispute. Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, eBay immediately closes any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction. If it is with a financial institution, the financial institution decides the final outcome of the payment dispute. Sellers may qualify for protections if they follow the guidelines provided in the Help Hub.



*Savings based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (with no 3rd party processing fees).

**Any listings that violate our policies will be automatically ended.