eBay is managing payments

Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.

What is managed payments?

Managing payments is essential to enhancing the buying and selling experience on eBay. It is the new way to sell and get paid on eBay. Today, eBay manages payments for thousands of sellers, with more joining every day. This gives sellers one place to sell and get paid and buyers more ways to pay. We’ve managed billions in payments for thousands of sellers since 2018. Sellers who have been identified as using eBay features and tools that are compatible with managed payments will continue to be notified to join in phases.

Please make sure you are signed up for emails from eBay. eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace.

eBay will work closely with sellers to ensure that the managed payments experience reflects their needs as we continue to enable accounts for managed payments.

Stay up-to-date here at the Seller Center, by searching eBay Help pages, or by asking questions through the Community.

  • Simpler to sell: Checkout is more flexible, with an easier experience for buyers
  • Simpler to get paid: Payouts are automatic, sent directly to your chequing account
  • Simpler to manage: Operations run smoother, with simplified fees, integrated reporting and streamlined support

Benefits for sellers

  • Buyer Choice: Offer more payment options for buyers (credit, debit, and gift cards; Apple Pay; Google Pay; PayPal and PayBright). No separate PayPal account required - for buyers or sellers.
  • Convenience: Access everything you need, all in one place: consolidated fees, customized reports, refunds and returns, and simplified protections. If you use third-party tools, there should be no change to how you use them.
  • Streamlined operations: Payouts directly into your bank account - you can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are consistently available within 2 business days of order confirmation. You also get unique order numbers for ease of reconciliation.
  • Reporting: Updated reports available for download and export from Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, and performance insights.
  • API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
  • Expanded support: Get dedicated, expert Payments support during the sign-up process and whenever you need help.
eBay payments infographic

Register now

If you’ve received a notification to register for managed payments, you can register in a few simple steps:

  1. Verify your information
  2. Provide a chequing account. You can use an existing account or open a new one.
  3. Continue selling as usual

Register Now

Once you register, nothing will change until eBay activates your account. We will notify you of your activation date in advance, and will be sharing more information about the change, how it will benefit your business, and how to take full advantage of our new, simpler approach to payments.

During the registration process you can choose to add any chequing account - whether existing or new. Please ensure that the name, address, and business information (if applicable) on your chequing account matches the name and information on your eBay account.

eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace. Watch a brief video on registering here, or learn more on Help Hub. If you still have questions, you can request a call from one of our Payments team members there.

Need more information about fees?

Information on fees will be provided before you begin your registration. Most sellers can expect to see overall savings on fees*. Watch a short video on fees here, or for information about how fees apply to different categories, click here.

Your data is secure

All of the information shared during registration allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace. Our data security procedures ensure that the information you share with us is safe. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information in our Security Centre.

As an additional security measure, eBay also supports two-factor authentication. We highly recommend sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.

Managed Payments Overview FAQs

Expand all Collapse all
  • What does it mean when eBay manages payments?

    When eBay manages payments, you can sell and get paid in one place, on eBay, and buyers have more ways to pay.

    You can schedule payouts at a frequency you choose (daily, as funds are available, or weekly). Regardless of how the buyer pays, payouts are consistently initiated Monday through Friday, within 2 business days of order confirmation.

    Instead of managing relationships with both eBay and PayPal, you can access everything you need on eBay: consolidated fees, customized reports, refunds and returns, labels, and simplified protections.

  • Is there anything I need to do right now?

    If you receive a notification, you will need to register by the communicated deadline. This will ensure your business does not experience any disruptions after the deadline has passed.

  • What information has to match between my eBay registration and bank account registration?

    The bank account owner and the person or business identified in your seller profile must match. Make sure that the owner of the bank account matches the name of the seller provided during the registration process. For example, if the business name associated with your bank account is “Joe’s Hobby Shop,” you should use the same business name when you register for managed payments.

  • Why did I not receive an email about managed payments?

    If you haven’t received a notification yet, you don’t need to take any action at this time. We are notifying sellers whose current use of features and tools are compatible with eBay managed payments. eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace.

  • Do I have to sign up with a new payment processor?

    No. The only relationship is with eBay, not with any third-party payment processors. This applies to both buyers and sellers. You just need to add a bank account to receive your payouts, and buyers would pay like they would on any other e-commerce marketplace.

  • Will there be any restrictions on product categories?

    eBay sellers that frequently list in restricted categories will not be required to register for managed payments until these categories are compatible. We will continue to support sellers through the expansion of managed payments and are working to expand the types of items allowed by sellers in managed payments through 2021. View the managed payments restricted items policy.

  • Why does eBay restrict the types of items that can be listed?

    When eBay manages the end-to-end payments experience, there are additional restrictions on which items can be sold. We are working to expand the types of items allowed by sellers in managed payments, and ensure we are compliant to support them in the future.

  • If I don’t register now, what happens?

    Managed payments enhances the buying and selling experience on eBay. eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay. If you receive a notification, we encourage you to register before the deadline to avoid any business interruption.

    Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. You will be able to track your registration progress on the Payments tab in Seller Hub.



Privacy and Data Security FAQs

Expand all Collapse all


  • What does it mean for my seller fees when eBay manages my payments?

    Information about fees charged to managed payments sellers may be found here. eBay charges one updated final value fee when your item sells. The final value fee consists of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.

    • Your final value fee will be automatically deducted from your sales proceeds, and the rest paid out to your bank account. In general, the variable portion of the final value fee is returned to you in the event of a refund or cancellation, and we retain only the per order fee.
    • You will receive a simpler invoice, and with all of your fees in one place reconciliation will be easier. Most sellers can expect to see overall savings.* Learn more on our fees page here, and watch our short video here.

    *Savings are based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (without any 3rd party processing fees).

  • Will I still receive a monthly invoice?

    All fees will be reflected on your monthly invoice. Order-related fees like the final value fee will be deducted from your available funds, other fees are currently still charged to your payment method on file. For the fees that you are invoiced for, you can choose to pay in the same manner you do today which includes paying by bank account, credit or debit cards, or PayPal.

  • What if I have a US PayPal account and accept US dollars on eBay.com?

    As a Canadian registered seller, you will be able to actively list on eBay.com and link a Canadian bank account for your sales. We’re actively working on allowing Canadian sellers to link a US bank account to accept US dollar sales.



  • When and how will I receive my payouts?
    When eBay manages payments, payouts are sent directly into your bank account. You can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are consistently initiated Monday through Friday, within 2 business days of order confirmation. Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 1-4 business days. Watch a short video on payouts here.
  • Do I need a bank account to receive payouts?
    Yes, payouts are sent directly to your bank account when eBay manages payments. During the registration process you can choose to add any chequing account - whether existing or new.
  • Does managed payments support direct deposit accounts to PayPal accounts?
    PayPal direct deposit accounts are not compatible with managed payments at this time. Sellers enabled for managed payments must link a chequing account (not a PayPal routing number) to receive their payouts. Please make sure you provide only a chequing account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.


Current forms of payment FAQs

Expand all Collapse all


Buyer Experience FAQs

Expand all Collapse all
  • What do buyers experience with managed payments?

    When eBay manages your payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayBright. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.



Listings FAQs

Expand all Collapse all
  • Will I need to update my listings after signing up for managed payments?

    No. When eBay manages your payments, all of your existing listings** will be automatically updated and will reflect the different ways buyers can pay.

    Note that as a managed payments seller, your listings are automatically updated to reflect all the ways buyers can pay. Please refrain from specifying preferred payment methods in your listings. For more information, see our listing policies.



International Selling FAQs

Expand all Collapse all
  • How does international selling work?

    If you offer to ship internationally, your listings will appear in buyer searches on supported international eBay sites. You may also limit the countries you ship to by selecting specific regions in your listing settings. You may create listings on select eBay sites outside of Canada, such as the United States (www.ebay.com) and the United Kingdom (www.ebay.co.uk). Your earnings from these sales will be disbursed to you in CAD.

    We will continue to expand international selling to more countries in the coming months. If you directly list on eBay sites outside of Canada, you will receive a tax invoice each month related to international selling costs. Unlike your monthly invoice for fees, the tax invoice is not a bill, and is for your records only. Please note, additional fees will apply if either the buyer's registered address or the delivery address for the item is located outside of Canada. For more details on international selling on eBay, click here.

  • Can buyers from outside of Canada purchase from me after I am activated for managed payments?

    Most non-Canadian buyers can shop and pay on the ebay.ca site as they do today. If they are buying from participating Canadian-based managed payments sellers, in most cases, the non-Canadian buyer can pay using their locally supported forms of payment.



Third-party Tools FAQs

Expand all Collapse all


Seller Protection & Buyer Requests FAQs

Expand all Collapse all
  • Will I have seller protection?

    Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.

  • How will claims, refunds, and returns work?

    As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

    eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Center for most situations. Buyers can request refunds by canceling an order, making a return or using the eBay Money Back guarantee claim. They may also choose to directly file claims or disputes with the financial institution.

    You will have access to all refund requests via eBay Resolution Center. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.

    We will deduct expenses resulting from refunds, claims or disputes directly from your funds awaiting payout. If your funds awaiting payout are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days. If you are a managed payments seller, you can find more information about claims, refunds, and returns after you log into the Help Hub.

  • What are payment disputes?

    Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. eBay will provide access to these externally filed requests via eBay Resolution Centre. Learn how to handle payment disputes & qualify for seller protection here.

  • How are PayPal Buyer Protection disputes handled on eBay?

    A payment dispute is created on eBay when a buyer initiates a PayPal Buyer Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee (eMBG) claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the final outcome of the payment dispute is decided by the financial institution. Sellers may qualify for protections if they follow the guidelines provided in the Handling payment disputes as a managed payments seller help page.



*Savings based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (with no 3rd party processing fees).

**Any listings that violate our policies will be automatically ended.