Managed Payments on eBay

Sell and get paid all in one place.

What is managed payments?

Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay. eBay will progressively enable sellers for managed payments in 2020.

Initially, we will start to enable registration for sellers whose features and tool usage is supported in managed payments. If you receive a notification to register for managed payments, you are required to do so by July 15, 2020. If you do not receive a notification, no action is required. eBay will work closely with sellers to ensure that the managed payments experience reflects their needs. We will also provide exclusive support to ensure all of your questions are answered.

You can stay up to date by checking the Payments tab in your Seller Hub, by searching eBay Help pages, or by asking questions through the Community.

Benefits for sellers

Managed payments simplifies the buying and selling experience on eBay by delivering multiple enhancements, such as:

  • Choice: Offers more payment options for buyers including credit, debit, and gift cards; Apple Pay; Google Pay; PayPal and PayBright.
  • Convenience: Access everything you need, all in one place: customized reports, a single source for fees, refunds, labels, simplified protections, tax documentation, and payout scheduling options.
  • Streamlined operations: Direct payouts into your bank account, unique order numbers for ease of reconciliation, and returns processing.
  • Reporting: Updated reports available for download and export from Seller Hub, and data to reconcile transaction records with your bank.
  • API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
  • Exclusive support: Get dedicated, expert payments support during the sign-up process and whenever you need help.
  • Simplified Fees: You will pay only one final value fee, consisting of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees. Your final value fees will be automatically deducted from your sales proceeds, and the rest paid out to your bank account. Most sellers can expect to see overall savings.*

Received a notification to register?

If you received an email or notification on eBay’s My Messages, you can register below.

Register Now

If you didn’t receive a notification, there’s no further action required. We’ll notify you once your account is eligible for managed payments.

Managed Payments Overview FAQs

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  • What are the benefits of eBay managing payments?

    With eBay managing your payments, buyers can pay with credit, debit and gift cards, Apple Pay, Google Pay, PayPal and PayBright. Instead of having to manage a relationship with both eBay and PayPal when selling on eBay, sellers can streamline their operations and access everything they need to sell and get paid here on eBay. This includes a single source for fees, customized reports, refunds, simplified protections, tax documentation, dedicated support, and payout scheduling options. Payouts are deposited directly to your bank account.

    Helpful features include:

    • Ease of reconciliation with a single unique number to reconcile from order to payout.
    • Support to issue full or partial buyer refunds, directly on eBay or via a third-party platform. Sellers can issue more than one refund per order, up to the full order amount.
    • Updated reports available for download and export from Seller Hub, and data to reconcile transaction records with your bank.
    • Those who integrate using eBay APIs can update their integrations to view payout information.
    • If you use third-party tools, there should be no change in how you use those tools on managed payments.
  • Is there anything I need to do right now?

    If you receive a notification, you will need to register by July 15, 2020. Registration can be completed in a few simple steps, and allows you to get your account ready early for managed payments. By registering now, you will ensure that your business does not experience any disruptions when we enable accounts for managed payments starting in late July 2020. Nothing will change in how you manage your business until your account is activated, and we will notify you in advance.

    If you don’t receive a notification right away, there is no action required at this time.

  • Do my buyers or I have to sign up with a new payment provider?

    No. When eBay manages your payments, the entire selling process is completed through the marketplace. There’s no need for third-party payment processors. You just need to add a bank account to receive your payouts.

  • Can I sell any item when eBay manages my payments?

    With eBay managing payments, you may not be able to list certain items. See the managed payments restricted items policy.

  • What is currently not supported when eBay manages my payments?

    Charity and donations are not yet supported when eBay manages payments, but we are continuing to work on adding these capabilities. For now, when your account is enabled for managed payments, we will automatically revise your listings with charity or donations to remove this option.

  • If I don’t register now, what happens?

    Managed payments is the new way to do business on eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to be enabled for managed payments in order to keep selling on eBay.

    Registration allows you to get your business ready in advance of managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. This information will allow us to send your payouts and comply with Anti-Money Laundering (AML) and Know-Your-Customer obligations, which help keep eBay a trusted marketplace. You will be able to track your registration progress on the Payments tab in Seller Hub.

Current forms of payment FAQs

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Buyer Experience FAQs

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  • What do my buyers experience?

    When eBay manages your payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayBright. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.

Listings FAQs

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  • Will I need to update my listings after signing up for managed payments?

    No. When eBay manages your payments, all of your existing listings** and buyer feedback will be automatically updated and will reflect the different ways your buyers can pay.

    **Any listings that violate our policies will be automatically ended.

  • What if I list on

    As a Canadian registered seller, you will be able to actively list on and link a Canadian bank account for your sales. We’re actively working on allowing Canadian sellers to link a US bank account to accept US dollar sales.

Third-party Tools FAQs

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Seller Protection FAQs

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  • Will I have seller protection?

    Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about simplified protections.

  • How will claims, refunds, and returns work?

    As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll get comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

    eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Centre for most situations. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase. Any refunds, chargebacks, or claim obligations for transactions before you enabled eBay to manage your payments should be handled through PayPal.

    If you have been notified to register for managed payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.

*Savings based on annual total sales volumes and comparisons of (a) prior eBay final value fees, plus typical 3rd party payment provider fees, with (b) new eBay final value fees (with no 3rd party processing fees).